Remote Service History Notes Specialist

Hrstalentsolutions; Dunedin; À distance; NZD 58 000 - 61 000; Plein temps

Résumé du poste

HRSTALENTSOLUTIONS is seeking a Service History Notes Assistant to work remotely in a full-time office-administration role focused on keeping accurate, verifiable service records.

You will enter confirmed milestones from approved sources, flag discrepancies, and ensure notes are concise, factual, and compliant with privacy rules.

Experience in customer service, data entry, or written records helps, but full training is provided.

Qualifications

• Experience with customer service or office administration.
• Ability to compare sources and describe facts without embellishment.
• Comfortable with browser-based records and privacy rules.

Responsabilités

• Review assigned correspondence and forms in an online case system.
• Enter confirmed dates and service milestones in the correct record.
• Distinguish a request received from a request completed.
• Write concise factual notes using the employer's conventions.
• Flag conflicting dates, duplicate cases, or missing source material.
• Connect a new update to the existing case when appropriate.
• Follow access and privacy requirements for customer information.
• Provide a short exception list to the team reviewing uncertain cases.

Connaissances

Attention to detail

Data entry

Customer service

Description du poste

HRSTALENTSOLUTIONS is seeking a Service History Notes Assistant to work remotely in a full-time office-administration role focused on keeping accurate, verifiable service records.

You will enter confirmed milestones from approved sources, flag discrepancies, and ensure notes are concise, factual, and compliant with privacy rules.

Experience in customer service, data entry, or written records helps, but full training is provided.