Remote Warranty Support Specialist

HRS Talent Solutions; New Plymouth; Remote; NZD 67,000 - 71,000; Full time

Job summary

HRS Talent Solutions is seeking a Warranty Customer Service Representative for a remote, full-time role based in New Zealand. You will handle warranty inquiries, gather required information, and route to the reviewer, providing a clear initial contact with customers.

No warranty industry experience is required; prior customer service or office administration helps. You will read messages, locate published guidance, attach photos and references, and explain submission steps in plain language.

Qualifications

• No warranty industry experience required.
• Prior customer service or office administration experience is useful.
• Beginner who reads carefully and writes clearly can learn the work.

Responsibilities

• Read assigned warranty-related emails and online forms.
• Locate the relevant published guidance for the product category.
• Request an approved missing detail without asking for unnecessary information.
• Connect photos and order references to the correct case.
• Explain the submission process in plain language.
• Pass claims and policy exceptions to the authorized reviewer.
• Record the current status and next owner of each inquiry.
• Follow privacy and attachment rules for customer materials.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions is seeking a Warranty Customer Service Representative for a remote, full-time role based in New Zealand. You will handle warranty inquiries, gather required information, and route to the reviewer, providing a clear initial contact with customers.

No warranty industry experience is required; prior customer service or office administration helps. You will read messages, locate published guidance, attach photos and references, and explain submission steps in plain language.