Remote Returns Label Support Specialist

HRS Talent Solutions; Whanganui; Remote; NZD 33,000 - 36,000; Full time

Job summary

HRS Talent Solutions in New Zealand is seeking a Returns Customer Service Coordinator for a fully remote role. You will review online return requests, verify label availability, and send approved instructions while logging each case carefully.

We emphasise following the approved process, avoiding unapproved promises, and using the label portal and order system confidently. Training will cover all steps and privacy requirements for remote work.

Qualifications

• No prior return-desk experience required.
• Follow approved guidance and write clear customer replies.
• Comfort using an online order system and label portal.
• Work from a private home office with data privacy in mind.

Responsibilities

• Review return requests and confirm label availability.
• Send permitted labels or instructions through approved channels.
• Log customer issues and update case status accurately.
• Escalate eligibility, refunds, or damaged-goods questions to a specialist.

Skills

Customer service

Office administration

Written communication

Attention to detail

Job description

HRS Talent Solutions in New Zealand is seeking a Returns Customer Service Coordinator for a fully remote role. You will review online return requests, verify label availability, and send approved instructions while logging each case carefully.

We emphasise following the approved process, avoiding unapproved promises, and using the label portal and order system confidently. Training will cover all steps and privacy requirements for remote work.