Remote Resource Delivery Specialist

Hrstalentsolutions; Hamilton; Remote; NZD 57,000 - 60,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Resource Delivery Assistant. This remote role focuses on customer service resource delivery: reviewing every online request, identifying the approved material, and sending it via the designated channel while recording the exchange.

As an introductory customer service and office administration position, you will confirm resource relevance, note delivery details, and flag outdated materials to the content team.

Responsibilities

• Review routine online requests and identify the approved material.
• Send the selected resource through the designated channel and record the exchange.
• Check whether the resource is appropriate for the customer and channel.
• Note which resource was sent and any follow-up requested by the customer.
• Flag outdated, broken, or confusing resources to the content team.

Job description

Hrstalentsolutions is seeking a Customer Resource Delivery Assistant. This remote role focuses on customer service resource delivery: reviewing every online request, identifying the approved material, and sending it via the designated channel while recording the exchange.

As an introductory customer service and office administration position, you will confirm resource relevance, note delivery details, and flag outdated materials to the content team.