Remote Campaign Response Coordinator

Hrstalentsolutions; Napier; Remote; NZD 63,000 - 66,000; Full time

Benefits offered by this job

Remote work

Full-time

Job summary

Hrstalentsolutions is seeking a Campaign Response Log Assistant for a remote, full-time position in New Zealand. The role focuses on managing an online response queue, maintaining accurate status notes, and crafting courteous first replies within approved guidance.

No sales closing or campaign strategy decisions are required. The job involves organizing responses, ensuring proper routing to the right teams, and keeping records up to date while protecting privacy and accuracy.

Qualifications

• You don’t need marketing experience; training is provided.
• Customer service or office administration experience can help with the role.

Responsibilities

• Review replies in the assigned online campaign inbox.
• Match each response to the correct contact and campaign record.
• Categorize questions, corrections, opt-outs, and other requests under approved rules.
• Send a standard acknowledgement where appropriate.
• Route detailed questions to an authorized product or service colleague.
• Preserve a clear history of what was received and when it was handed off.
• Flag duplicate or conflicting contact information for review.
• Summarize unresolved response types for the campaign team.

Skills

Customer service

Office administration

Job description

Hrstalentsolutions is seeking a Campaign Response Log Assistant for a remote, full-time position in New Zealand. The role focuses on managing an online response queue, maintaining accurate status notes, and crafting courteous first replies within approved guidance.

No sales closing or campaign strategy decisions are required. The job involves organizing responses, ensuring proper routing to the right teams, and keeping records up to date while protecting privacy and accuracy.