Remote Reference Data Coordinator

HRS Talent Solutions; Nelson; Remote; NZD 30,000 - 33,000; Full time

Job summary

HRS Talent Solutions is seeking a Reference Number Intake Assistant to remotely manage incoming forms and emails, linking them to existing cases and updating details when a match is clear. You will follow defined lookup procedures and ensure accurate case linking while safeguarding privacy.

A private home office or suitable alternative supports careful handling of messages. Training is provided; no prior case management experience is required.

Qualifications

• No previous case management employment is necessary.
• Experience in customer service or office administration is useful but optional.

Responsibilities

• Read assigned web-form and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when the employer's process permits it.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions is seeking a Reference Number Intake Assistant to remotely manage incoming forms and emails, linking them to existing cases and updating details when a match is clear. You will follow defined lookup procedures and ensure accurate case linking while safeguarding privacy.

A private home office or suitable alternative supports careful handling of messages. Training is provided; no prior case management experience is required.