Remote Feedback Intake Coordinator

HRS Talent Solutions; Palmerston North; Remote; NZD 35,000 - 37,000; Full time

Job summary

HRS Talent Solutions is seeking a Feedback Submission Coordinator to read online submissions, categorize topics, acknowledge receipt, and route items to the right owner. This is a remote, flexible role with either full-time or part-time options, and pay is per hour.

Experience in customer service or office administration is helpful but not required; training on feedback categories, privacy, and escalation rules is provided. Strong written communication and privacy awareness are essential.

Qualifications

• Previous customer service or office administration experience is helpful but optional.
• The company will train a beginner on feedback categories, privacy guidance, and escalation rules.
• You should be able to read a message and write a clear summary separating customer words from your inference.
• A private home office or suitable workspace is preferred for careful handling of comments.
• You will read submissions, categorize topics, acknowledge receipt, and route issues to owners.

Responsibilities

• Read submitted feedback forms and identify main topics and any secondary requests.
• Enter feedback into approved online categories and record system.
• Send courteous acknowledgements using approved wording.
• Route service issues, billing questions, or urgent concerns to the correct owner.
• Link follow-up submissions to existing cases when appropriate.
• Flag personal details for secure handling and maintain privacy.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions is seeking a Feedback Submission Coordinator to read online submissions, categorize topics, acknowledge receipt, and route items to the right owner. This is a remote, flexible role with either full-time or part-time options, and pay is per hour.

Experience in customer service or office administration is helpful but not required; training on feedback categories, privacy, and escalation rules is provided. Strong written communication and privacy awareness are essential.