Remote Customer Resource Specialist

HRS Talent Solutions; Hamilton; Remote; NZD 38,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Resource Delivery Assistant for remote support. The role involves reviewing online requests, selecting approved resources, and delivering them via the proper channel while recording the interaction.

This introductory position emphasizes reading, qualifying guidance, and routing to the correct resource. The work is remote with flexible hours, supporting efficient customer service and documentation.

Qualifications

• Introductory customer service and office administration role.
• Read requests and identify the approved material that matches the question.
• Explain why a link is relevant and use current approved resources.

Responsibilities

• Review routine online requests.
• Identify the current approved guide, form, or help page.
• Send the relevant material through the designated channel and record the exchange.
• Note the resource delivered and any follow-up requested by the customer.
• Check address and attachments before sending documents containing account information.
• Flag outdated or confusing resources to content owners.
• Refer questions needing a specialist to the appropriate team.

Skills

Customer service

Office administration

Reading online material

Attention to detail

Job description

HRS Talent Solutions is seeking a Customer Resource Delivery Assistant for remote support. The role involves reviewing online requests, selecting approved resources, and delivering them via the proper channel while recording the interaction.

This introductory position emphasizes reading, qualifying guidance, and routing to the correct resource. The work is remote with flexible hours, supporting efficient customer service and documentation.