Remote Luxury Travel Concierge for Elite Experience

manatal-264; Christchurch; Remote; NZD 48,000 - 64,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks

Supportive team culture with training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted contact from initial booking through post-trip follow-up ensuring a seamless, personalized and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service background in travel, hospitality, or service-related experience preferred.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication skills

Customer service

Organization

Tech-savvy

Reliability

Travel enthusiasm

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted contact from initial booking through post-trip follow-up ensuring a seamless, personalized and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.