Remote Luxury Travel Experience Specialist

manatal-264; Hamilton; Remote; NZD 48,000 - 72,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Career development

Travel discounts

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional experiences. This fully remote role delivers personalized service before, during, and after trips, from the comfort of home.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence, while enjoying a flexible, fully remote work setup.

Qualifications

• Excellent communication skills in customer-facing roles.
• Experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote environment.
• Highly organized with attention to detail.

Responsibilities

• Provide responsive customer support via phone, email, and chat.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel requirements and agency guidelines to clients.
• Monitor bookings for accuracy and follow up for client satisfaction.
• Resolve client questions with a solutions-focused mindset.
• Maintain records and update internal systems as needed.

Skills

Strong communication

Interpersonal skills

Customer service

Remote work

Organization

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional experiences. This fully remote role delivers personalized service before, during, and after trips, from the comfort of home.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence, while enjoying a flexible, fully remote work setup.