Remote Travel Concierge & Client Experience Specialist

manatal-264; Wellington; Remote; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Growth opportunities

Travel perks

Training programs

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless and personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with the role offering a fully remote work setup and

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Multitasking

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless and personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with the role offering a fully remote work setup and