Remote Travel Concierge & Booking Specialist

manatal-264

Dunedin

Remote

NZD 74,000 - 113,000

Full time

8 days ago

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Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative for a 100% remote position. You will support clients through every stage, from initial booking to post-trip follow-up, delivering a personalized, high-quality travel experience.

The role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and exceptional client care, with flexible scheduling and opportunities for growth.

Qualifications

Customer service experience in travel, hospitality, or related fields.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational abilities.
Comfortable using booking platforms and new tech.
Ability to handle multiple client requests with empathy.
Passion for travel and helping clients plan memorable experiences.

Responsibilities

Respond to client inquiries via phone, email, and messaging.
Assist with luxury and leisure travel bookings.
Provide destination information and policy guidance.
Confirm itineraries and coordinate booking details.
Proactively follow up with clients before travel and after travel.
Address concerns with empathy and problem-solving.
Maintain accurate documentation in booking systems.

Skills

Communication skills

Customer service

Organization

Tech proficiency

Detail-oriented

Travel passion

Job description

The role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and exceptional client care, with flexible scheduling and opportunities for growth.

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