Remote Travel Concierge & Booking Specialist

manatal-264; Auckland; Remote; NZD 42,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and discounts

Professional growth

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond to client inquiries via phone, email, and messaging promptly and professionally.
• Assist with luxury and leisure travel bookings, changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solutions-oriented thinking.
• Maintain documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Detail-oriented

Travel industry knowledge

Tech savviness

Multitasking

English proficiency

Education

None

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.