Remote Travel Concierge & Customer Experience Specialist

manatal-264

Tauranga

Remote

NZD 67,000 - 115,000

Full time

8 days ago

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Benefits offered by this job

Remote work

Flexible schedule

Travel perks

Professional growth

Training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up. In this client-facing role, you will deliver a seamless, personalized experience, respond to inquiries, and coordinate itineraries while staying detail-oriented and service-driven.

If you are passionate about travel and customer care, this remote position offers flexible scheduling and

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or related fields preferred.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new booking platforms.
Reliable, proactive, and able to manage multiple requests.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.