Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Auckland; Remote; NZD 50,000 - 75,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Career development

Travel perks

Training provided & collaborative team

Job summary

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to help clients plan and manage exceptional trips.

This fully remote role emphasizes high-quality service, personalized support, and smooth coordination before, during, and after travel. You will work from home, ensuring accuracy and client satisfaction with a detail-oriented approach.

Qualifications

• Minimum customer service experience, preferably in travel or hospitality.
• Comfortable working remotely with minimal supervision.
• Excellent organization and attention to detail.
• Clear communication via phone, email and chat.
• Passionate about creating memorable travel experiences.

Responsibilities

• Provide responsive support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Explain travel requirements and agency guidelines to clients.
• Monitor bookings for accuracy and follow up on confirmations.
• Resolve questions with a solutions-focused approach.
• Keep records organized and update internal systems.

Skills

Strong communication

Interpersonal skills

Independent remote work

Organizational/detail-oriented

Familiar with travel tools

Passion for travel

Tools

Booking platforms

CRM software

Communication tools

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.