Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Hamilton; Remote; NZD 48,000 - 72,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Career development

Travel discounts

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional experiences. This fully remote role delivers personalized service before, during, and after trips, from the comfort of home.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence, while enjoying a flexible, fully remote work setup.

Qualifications

• Excellent communication skills in customer-facing roles.
• Experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote environment.
• Highly organized with attention to detail.

Responsibilities

• Provide responsive customer support via phone, email, and chat.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel requirements and agency guidelines to clients.
• Monitor bookings for accuracy and follow up for client satisfaction.
• Resolve client questions with a solutions-focused mindset.
• Maintain records and update internal systems as needed.

Skills

Strong communication

Interpersonal skills

Customer service

Remote work

Organization

Travel passion

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.