Remote Luxury Travel Concierge – Client Experience

manatal-264; Hamilton; Remote; NZD 40,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry-…

Supportive team culture with ongoing培训

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. This client-facing role acts as a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience for luxury travellers.

In this fully remote position, you will leverage your travel knowledge, excellent communication, and problem-solving skills to create memorable

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service-related roles.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication

Customer Service

Organization

Tech Savvy

Proactive

Travel Enthusiasm

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. This client-facing role acts as a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience for luxury travellers.

In this fully remote position, you will leverage your travel knowledge, excellent communication, and problem-solving skills to create memorable