E-commerce Operations & Social Media Manager

Placements24; Queenstown; Hybrid; NZD 65.000 - 98.000; Vollzeit

Benefits dieser Stelle

Medical aid

Retirement fund contributions

Performance-based bonuses

Hybrid work model

Generous annual leave

Zusammenfassung

Placements24 is seeking an experienced E-commerce Operations & Social Media Manager in Queenstown to optimize online order fulfillment and lead social media initiatives. The role blends backend operations with frontend marketing to drive customer engagement and sales, requiring a strong operations mindset and creative marketing flair.

The ideal candidate will manage order processing, inventory, logistics, and cross-functional collaboration to boost efficiency, customer experience, and brand

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or related field.
• Minimum of 5 years of experience in e-commerce operations and social media management.
• Proven experience in managing online order fulfillment, inventory, and logistics.
• Demonstrated success in developing and executing social media strategies that drive engagement and sales.
• Strong understanding of e-commerce platforms and best practices.
• Excellent project management, organizational, and problem-solving skills.
• Proficiency in using social media management tools and analytics platforms.
• Strong communication and interpersonal skills.

Aufgaben

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, shipping, and customer service.
• Develop and implement efficient workflows to ensure timely and accurate order fulfillment.
• Manage relationships with third-party logistics providers and suppliers.
• Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and drive traffic to the e-commerce site.
• Create, curate, and schedule content across social platforms (Facebook, Instagram, X).
• Monitor social channels for inquiries, comments, and reviews, responding promptly and professionally.
• Analyze social media and e-commerce data to identify areas for improvement and growth opportunities.
• Collaborate with the marketing team to align social campaigns with overall business objectives and promotions.
• Implement strategies to enhance the customer experience throughout the online purchasing journey.
• Ensure compliance with e-commerce regulations and best practices in Queenstown, Eastern Cape.

Kenntnisse

Operations management

Social media management

Project management

Analytics & insights

Stakeholder management

Ausbildung

Bachelor's degree in Business Admin/Marketing/Supply Chain

Tools

Social media tools

Analytics platforms

Jobbeschreibung

About the Role

Our client, a well-established online retailer located in Queenstown, Eastern Cape , is seeking a highly organized and strategic E-commerce Operations & Social Media Manager . This multifaceted role requires a blend of operational expertise to ensure seamless online order fulfillment and a strong grasp of social media marketing to drive customer engagement and sales. The ideal candidate will be adept at managing both the backend operations of an e-commerce business and the frontend presence on social platforms. You will be instrumental in optimizing workflows, enhancing the customer experience, and developing impactful social media strategies. Join our client's dedicated team and play a vital role in their continued growth and success. We are looking for a dynamic individual who can bring efficiency and creative marketing flair to our operations.

Key Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, shipping, and customer service.
• Develop and implement efficient workflows to ensure timely and accurate order fulfillment.
• Manage relationships with third-party logistics providers and suppliers.
• Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and drive traffic to the e-commerce site.
• Create, curate, and schedule engaging content across various social media platforms (e.g., Facebook, Instagram, X).
• Monitor social media channels for customer inquiries, comments, and reviews, responding promptly and professionally.
• Analyze social media and e-commerce operational data to identify areas for improvement and growth opportunities.
• Collaborate with the marketing team to align social media campaigns with overall business objectives and promotions.
• Implement strategies to enhance the customer experience throughout the online purchasing journey.
• Ensure compliance with all relevant e-commerce regulations and best practices in Queenstown, Eastern Cape.

Requirements

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations and social media management.
• Proven experience in managing online order fulfillment, inventory, and logistics.
• Demonstrated success in developing and executing social media strategies that drive engagement and sales.
• Strong understanding of e-commerce platforms and best practices.
• Excellent project management, organizational, and problem-solving skills.
• Proficiency in using social media management tools and analytics platforms.
• Strong communication and interpersonal skills, with the ability to manage relationships with various stakeholders.
• Creative thinking combined with a detail-oriented and operational mindset for success in Queenstown, Eastern Cape.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Benefits

Our client offers a competitive salary package, commensurate with the candidate's experience and the scope of the role. Comprehensive benefits include medical aid, retirement fund contributions, and performance-based bonuses. This position utilizes a 'Hybrid ' work model, offering flexibility while ensuring essential on-site operational oversight. Opportunities for professional development and career advancement are actively encouraged. Join a stable and reputable company with a strong team culture and contribute to its ongoing success. We offer generous annual leave and a supportive work environment. This is a great opportunity to make a significant impact on both the operational efficiency and the digital presence of our client in Queenstown, Eastern Cape.