Remote Customer Support Specialist — 20h/Week (NZ)

Bryder Holdings Ltd.; New Zealand; Remote; NZD 32,000 - 45,000; Part time

Benefits offered by this job

Remote work anywhere in New Zealand

Flexible hours within a week

Own laptop and reliable internet aPlus

Job summary

KiwiBudget Limited, a Bryder Group company, seeks a part-time customer support specialist to join KiwiBudget. You will answer inquiries by email and live chat, assist with bank connections and subscriptions, and write helpful articles in clear New Zealand English.

Based anywhere in New Zealand, you will work 20 hours per week on NZ time. The role is fixed-term for six months, with a start date of 23 November 2026 and compensation of NZD 28 per hour before tax.

Qualifications

• Experience helping customers by email, chat or phone, in any industry.
• Kindness and patience, especially with people who are stressed or embarrassed about money.
• Clear, simple writing in New Zealand English.
• Confidence with apps and websites, and the patience to work through a problem step by step.
• Care with privacy and personal information.
• The right to work in New Zealand.

Responsibilities

• Answer customers through Bryder Connect: email and live chat now, and WhatsApp soon.
• Help with bank connections through Akahu: reconnecting a bank, missing or doubled transactions, and what KiwiBudget can and can't see.
• Help with accounts, signing in and subscriptions on the web, iPhone and Android.
• Write and update help articles in plain New Zealand English.
• Spot patterns in what people ask, and pass bugs to the developer with clear steps to reproduce them.
• Keep your notes tidy, so anyone can pick up a conversation where you left it.
• Know where the line is. We explain how KiwiBudget works, but we don't give financial advice. When someone needs more help, you point them kindly to free services such as MoneyTalks and local budgeting services.

Skills

Customer service experience

Clear writing

Patience

Privacy awareness

Right to work in NZ

Job description

KiwiBudget Limited, a Bryder Group company, seeks a part-time customer support specialist to join KiwiBudget. You will answer inquiries by email and live chat, assist with bank connections and subscriptions, and write helpful articles in clear New Zealand English.

Based anywhere in New Zealand, you will work 20 hours per week on NZ time. The role is fixed-term for six months, with a start date of 23 November 2026 and compensation of NZD 28 per hour before tax.