Remote Insurance Customer Support Specialist

Placements24; Queenstown; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work arrangement

Medical, dental, and vision insurance

Paid time off and holidays

Training and development opportunities

Job summary

Placements24 is seeking a friendly Insurance Customer Service Representative to support policyholders remotely from Queenstown and surrounding areas. You will handle inquiries, process changes, and ensure timely, empathetic assistance.

The role offers a fully remote setup, with training and ongoing development, competitive salary with bonuses, and comprehensive benefits. You’ll need solid communication, CRM experience, and the ability to work independently.

Qualifications

• Minimum experience in a customer service role, preferably insurance.
• Excellent communication and active listening skills.
• Proficiency with CRM software and other customer service tools.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Assist policyholders with policy changes and endorsements.
• Process new business applications and renewals accurately.
• Resolve complaints, escalating complex issues when needed.
• Maintain accurate records and update policy information.

Skills

Customer service

Communication

Active listening

Time management

Independent work

Tools

CRM software

Job description

Placements24 is seeking a friendly Insurance Customer Service Representative to support policyholders remotely from Queenstown and surrounding areas. You will handle inquiries, process changes, and ensure timely, empathetic assistance.

The role offers a fully remote setup, with training and ongoing development, competitive salary with bonuses, and comprehensive benefits. You’ll need solid communication, CRM experience, and the ability to work independently.