Relief Support Administrator - MREC Main Reception

Te Whatu Ora - Health New Zealand; Hastings; On-site; NZD 52,000 - 68,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Hastings is seeking a Relief Support Administrator to provide essential administrative and reception support across clinical wards, units and departments, acting as the first point of contact for patients, whānau, visitors and staff.

This permanent full-time role offers variety and the chance to contribute to patient care, with opportunities to develop your skills in a supportive, team-based environment and to support frontline services in a dynamic

Qualifications

• Strong administration and customer service skills.
• Basic computer skills with the ability to learn new systems quickly.
• Reliable, professional, flexible, and adaptable approach to work.
• Excellent communication and relationship building skills.
• Ability to work independently while contributing positively to a team.
• Commitment to maintaining patient confidentiality and privacy.
• Understanding of Te Tiriti o Waitangi in practice.

Responsibilities

• Provide essential administrative and reception support across clinical wards, units and departments.
• Be the first point of contact for patients, whānau, visitors and staff.
• Manage patient information and prepare clinic documentation.
• Coordinate appointments and support frontline services.

Skills

Administration

Customer service

Communication

Privacy & confidentiality

Independence

Te Tiriti awareness

Job description

Relief Support Administrator - MREC Main Reception

• Permanent /Full - Time 80 Hours per fortnight 1 FTE
• This role offers variety, flexibility, and the opportunity to make a meaningful contribution to patient care while working alongside a wide range of healthcare teams across the organisation.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Relief Support Administrator, you will provide essential administrative and reception support across a variety of clinical wards, units, and departments. You will be the first point of contact for patients, whānau, visitors, and staff, ensuring a professional and welcoming experience while delivering accurate administrative services that support the smooth operation of healthcare teams.

This is a varied and rewarding role where adaptability is key. From managing patient information and preparing clinic documentation to coordinating appointments and supporting frontline services, you will play an important part in ensuring patients receive seamless care. Every day brings new opportunities to work with different teams, develop your skills, and make a positive difference to the patient experience.

About the Team/Service/ Location

Our Support Services team provides vital administrative and reception support across the organisation, helping clinical teams deliver safe, efficient, and high quality care. Working collaboratively with a wide range of services, the team plays an important role in supporting patients, whānau, and healthcare professionals.

Based in Hastings, you will join a supportive team environment that values professionalism, teamwork, customer service, and continuous improvement.

About you

As a Relief Support Administrator, you will be organised, customer focused, and able to thrive in a busy healthcare environment.

• Strong administration and customer service skills
• Basic computer skills with the ability to learn new systems quickly
• Reliable, professional, flexible, and adaptable approach to work
• Excellent communication and relationship building skills
• Ability to work independently while contributing positively to a team environment
• Commitment to maintaining patient confidentiality and privacy
• Understanding of and commitment to Te Tiriti o Waitangi in practice

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Job details

Job Reference:

Job Reference: HAW10177

Location:

North Island - Hawkes Bay - Hastings

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration