Administration Support

New Zealand Government; Whanganui; On-site; NZD 42,000 - 64,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Whanganui Hospital is seeking a motivated Administration Support person to join the Community, Allied & Resources Team. This permanent, full-time role provides administration and reception support across District Nursing, Clinical Nurse Specialist services, Child Development and the VIP Team, ensuring patients and whānau have a welcoming experience.

You will bring strong customer service, excellent computer literacy and the ability to work both independently and

Qualifications

• Experience in healthcare administration preferred.
• Excellent communication skills and professional presentation.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Process referrals before and after triage.
• Coordinate appointments and clinic bookings.
• Prepare and maintain patient files.
• Provide high-quality reception and telephone support.
• Support clinicians with day-to-day administrative tasks.
• Assist visitors and service users in the Lambie Building.

Skills

Customer service

Computer literacy

Independent & team work

Organisational skills

Judgement & problem-solving

Continuous improvement

Stakeholder management

Tools

MS Office

Job description

Administration Support Community, Allied & Resources Team Permanent, Full Time (40 hours per week) Whanganui Hospital Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are looking for a motivated and customer-focused Administration Support person to join our Community, Allied & Resources Team. This varied role provides administration and reception support across District Nursing, Clinical Nurse Specialist services, Child Development and the VIP Team. You will play an important role in ensuring patients, whānau and visitors receive a professional and welcoming experience while supporting clinical teams with a wide range of administrative functions.

Key responsibilities

• Processing referrals before and after triage
• Coordinating appointments and clinic bookings
• Preparing and maintaining patient files
• Providing high-quality reception and telephone support
• Supporting clinicians with day-to-day administrative requirements
• Assisting visitors and service users within the Lambie Building

About the Team / Service

The Community, Allied & Resources Team provides administrative support across a range of community-based healthcare services. We work collaboratively to ensure efficient service delivery and positive experiences for patients, whānau and staff.

About you

You will be an experienced administrator with excellent communication skills and a positive, team-focused approach.

• Strong customer service and interpersonal skills
• Excellent computer literacy and administrative skills
• The ability to work effectively both independently and within a team
• Strong organisational skills and attention to detail
• Sound judgement and problem-solving ability
• A commitment to continuous improvement and quality service delivery
• The ability to build effective relationships with a range of stakeholders

Previous administration or reception experience within a healthcare environment would be advantageous.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of Aotearoa. We recognise that a diverse and inclusive workforce enables us to better understand and serve our communities. We welcome applications from our diverse Māori, Pacific, disabled and rainbow communities.