Recovery & Settlements Specialist – Flexible Work & Growth

Tower; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Parental leave (26 weeks)

Birthday day off

Annual leave 22 days (+ extras)

Wellness leave

Career growth

Flexible working

Office in Auckland

Insurance discounts

Life insurance

Job summary

Tower in Auckland, New Zealand, is seeking a recovery claims specialist to manage complex recovery tasks and help keep insurance affordable for customers. You will investigate liability, pursue third-party recoveries, and drive timely cost recovery outcomes while negotiating settlements with insurers and third parties.

With 2 years’ experience in insurance or financial services, you’ll monitor recovery activities, mitigate risks, and contribute to continuous improvement initiatives.

Qualifications

• 2 years’ experience in Insurance or Financial Services preferred.
• Experience of Recoveries, Settlement or Disputes Tribunal proceeding is an advantage
• Frontline or contact centre experience.

Responsibilities

• Manage recovery claims by investigating liability, pursuing recoveries from third parties, and driving timely cost recovery outcomes.
• Negotiate settlements with insurers and uninsured third parties to achieve fair commercial outcomes while minimising claim costs.
• Monitor and progress recovery activities, proactively mitigating legal risks and avoiding litigation where possible to help keep insurance affordable for our customers.

Skills

Claims management

Negotiation

Stakeholder engagement

Communication skills

Cost recovery

Job description

Tower in Auckland, New Zealand, is seeking a recovery claims specialist to manage complex recovery tasks and help keep insurance affordable for customers. You will investigate liability, pursue third-party recoveries, and drive timely cost recovery outcomes while negotiating settlements with insurers and third parties.

With 2 years’ experience in insurance or financial services, you’ll monitor recovery activities, mitigate risks, and contribute to continuous improvement initiatives.