Impactful Recovery Coordinator — Complex Claims

Marketplace; Auckland; Hybride; NZD 70 000 - 86 000; Plein temps

Avantages offerts par ce poste

9% employer superannuation

Life insurance

Income protection insurance

Résumé du poste

The Accident Compensation Corporation is seeking an Integrated Recovery Coordinator in Auckland to support clients with long-duration and complex claims. In this role you will deliver dedicated one-to-one case management, coordinate services and help clients regain independence and confidence.

You will bring experience managing complex caseloads, outstanding relationship-building and communication skills, and a strong commitment to helping people achieve recovery goals.

Qualifications

• Experience managing complex caseloads and client portfolios.
• Exceptional relationship-building and stakeholder engagement.
• Strong communication skills and the ability to influence outcomes.
• Sound judgement and effective problem-solving in complex situations.
• Resilience, empathy and adaptability when supporting clients.
• Customer-centred mindset with a commitment to recovery goals.
• Hold a Full New Zealand Driver Licence and NZ work rights.

Responsabilités

• Provide dedicated one-to-one case management for clients.
• Coordinate services and navigate complex recovery pathways.
• Build trusted relationships with clients and stakeholders.
• Support clients to regain independence and confidence.

Connaissances

Complex caseload management

Relationship building

Communication and influence

Judgement and problem solving

Resilience and adaptability

Customer-centred mindset

Full New Zealand Driver Licence

NZ work rights

Description du poste

The Accident Compensation Corporation is seeking an Integrated Recovery Coordinator in Auckland to support clients with long-duration and complex claims. In this role you will deliver dedicated one-to-one case management, coordinate services and help clients regain independence and confidence.

You will bring experience managing complex caseloads, outstanding relationship-building and communication skills, and a strong commitment to helping people achieve recovery goals.