Insurance Recoveries & Settlements Expert

Tower Insurance

Auckland

On-site

NZD 70,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Parental leave (26 wks)
Birthday day off
22 days annual leave + 2 extra
Wellness leave
Career growth
Flexible working
Discounts on Tower products
Free life insurance

Job summary

Tower Insurance is seeking a claims professional to manage recovery claims, negotiate settlements, and monitor recovery activities to support affordable insurance for customers in New Zealand. You will engage with a range of stakeholders, pursue recoveries from third parties, and focus on timely, fair outcomes.

The role values frontline experience, strong communication, and a proactive approach to mitigating risks.

Qualifications

  • 2 years’ experience in Insurance or Financial Services preferred.
  • Experience with Recoveries, Settlement or Disputes Tribunal is an advantage.
  • Frontline or contact centre experience.
  • Understanding of Insurance liability.
  • Strong communication and relationship-building skills with diverse stakeholders.
  • Highly organised and results-driven with attention to detail.

Responsibilities

  • Manage recovery claims by investigating liability, pursuing recoveries from third parties, and driving timely cost recovery outcomes.
  • Negotiate settlements with insurers and uninsured third parties to achieve fair commercial outcomes while minimising claim costs.
  • Monitor and progress recovery activities, proactively mitigating legal risks and avoiding litigation to keep insurance affordable for customers.

Skills

Recovery claims
Liability understanding
Negotiation
Stakeholder comms
Frontline experience

Job description

Tower Insurance is seeking a claims professional to manage recovery claims, negotiate settlements, and monitor recovery activities to support affordable insurance for customers in New Zealand. You will engage with a range of stakeholders, pursue recoveries from third parties, and focus on timely, fair outcomes.

The role values frontline experience, strong communication, and a proactive approach to mitigating risks.

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