Claims Specialist - Auckland

Seneca Insurance Brokers Ltd; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Job summary

Seneca Insurance Brokers Ltd in Auckland seeks a Claims Specialist to join our claims team. You will manage claims from first notification through to resolution, advocating for clients and ensuring a smooth, proactive experience.

This hands-on role covers personal and commercial claims, with liaison to insurers, assessors, and clients to achieve the best outcomes. You’ll identify opportunities to improve both client experience and claim outcomes, while supporting brokers with guidance.

Qualifications

• Excellent communication skills
• Experience in general insurance claims
• Ability to manage multiple claims with attention to detail
• Proactive, solution-focused approach
• Confident working in a fast-paced, team-oriented environment

Responsibilities

• Manage a portfolio of claims end-to-end from lodgement through to settlement
• Provide clear and timely communication to clients and referrers
• Liaise with insurers, assessors, and third parties to keep claims progressing
• Identify opportunities to improve client experience and claim outcomes
• Support brokers with insights and technical guidance where needed

Skills

Communication

General insurance claims

Multitasking

Proactive

Teamwork

Job description

We are building a reputation as New Zealand's best general insurance referral partner. Our claims team plays a critical role in delivering on that promise - being there when it matters most and making the claims experience simple, supportive, and client-focused.

About the Role

As a Claims Specialist, you’ll be the trusted point of contact for clients at the time they need us most. You’ll manage claims from first notification through to resolution, advocating for our clients and ensuring a smooth, proactive experience throughout.

This is a hands-on role where no two days are the same—you’ll be working across a range of personal and commercial claims, liaising with insurers, assessors, and clients to achieve the best possible outcomes.

What you’ll be doing

You’ll manage a portfolio of claims end-to-end, from initial lodgement through to settlement, acting as a strong advocate for clients throughout the process.

This includes providing clear and timely communication to both clients and referrers, liaising closely with insurers, assessors, and other third parties to keep claims progressing efficiently and ensuring the best possible outcomes are achieved.

Along the way, you’ll identify opportunities to improve both client experience and claim outcomes, while also supporting brokers with insights and technical guidance where needed.

What we’re looking for

• Excellent communication skills, with a client-first mindset
• Experience in general insurance claims (broker or insurer side)
• Ability to manage multiple claims while maintaining attention to detail
• A proactive, solution-focused approach
• Confidence working in a fast-paced, team-oriented environment