Recoveries & Settlements Specialist

Tower Insurance; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Parental leave (26 wks)

Birthday day off

22 days annual leave + 2 extra

Wellness leave

Career growth

Flexible working

Discounts on Tower products

Free life insurance

Job summary

Tower Insurance is seeking a claims professional to manage recovery claims, negotiate settlements, and monitor recovery activities to support affordable insurance for customers in New Zealand. You will engage with a range of stakeholders, pursue recoveries from third parties, and focus on timely, fair outcomes.

The role values frontline experience, strong communication, and a proactive approach to mitigating risks.

Qualifications

• 2 years’ experience in Insurance or Financial Services preferred.
• Experience with Recoveries, Settlement or Disputes Tribunal is an advantage.
• Frontline or contact centre experience.
• Understanding of Insurance liability.
• Strong communication and relationship-building skills with diverse stakeholders.
• Highly organised and results-driven with attention to detail.

Responsibilities

• Manage recovery claims by investigating liability, pursuing recoveries from third parties, and driving timely cost recovery outcomes.
• Negotiate settlements with insurers and uninsured third parties to achieve fair commercial outcomes while minimising claim costs.
• Monitor and progress recovery activities, proactively mitigating legal risks and avoiding litigation to keep insurance affordable for customers.

Skills

Recovery claims

Liability understanding

Negotiation

Stakeholder comms

Frontline experience

Job description

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Your day-to-day would look like:

• Manage recovery claims by investigating liability, pursuing recoveries from third parties, and driving timely cost recovery outcomes.
• Negotiate settlements with insurers and uninsured third parties to achieve fair commercial outcomes while minimising claim costs.
• Monitor and progress recovery activities, proactively mitigating legal risks and avoiding litigation where possible to help keep insurance affordable for our customers.

In your first 6-12 months, success will look like:

• Consistently delivering strong recovery results while effectively managing a diverse portfolio of claims.
• Recognised as a trusted adviser who confidently navigates complex disputes and influences positive commercial outcomes.
• Actively contributing to continuous improvement initiatives that enhance recovery performance and support affordable insurance for customers

To thrive in this role, you'll need:

• 2 years’ experience in the Insurance or Financial Services Industry preferred.
• Experience of Recoveries, Settlement or Disputes Tribunal proceeding is an advantage
• Frontline or contact centre experience.
• An understanding of Insurance liability
• Strong communication and relationship-building skills, with the ability to engage confidently, empathetically, and professionally with a wide range of stakeholders.
• Highly organised and results-driven, with a strong focus on quality, attention to detail, and delivering positive outcomes

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance