Impactful Recovery Coordinator | Complex Caseloads + 9% Super

Marketplace; Auckland; Hybrid; NZD 70,000 - 86,000; Full time

Benefits offered by this job

9% employer superannuation

Development opportunities

Life insurance (optional)

Income protection insurance (optional)

Job summary

Accident Compensation Corporation in Auckland is hiring an Integrated Recovery Coordinator to support clients with long-duration and complex claims. You will manage one-to-one cases, coordinate services, and help clients regain independence while navigating complex situations.

You bring experience in handling challenging cases, strong relationship skills, and clear communication to influence positive recovery outcomes. A NZ driver's license and work rights are required.

Qualifications

• Experience managing complex caseloads, customer relationships or portfolios.
• Exceptional relationship-building skills to establish trust with diverse clients.
• Strong communication to have meaningful conversations and influence outcomes.
• Sound judgment and problem-solving in complex situations.
• Resilience and adaptability when supporting people through challenges.

Responsibilities

• Support clients with long-duration and complex claims to progress recovery.
• Build trusted relationships and coordinate services to maintain momentum.
• Navigate complexity and balance priorities to achieve positive outcomes.
• Help clients regain independence and confidence through case management.

Skills

Complex caseload management

Relationship building

Communication skills

Decision making

Empathy and resilience

Job description

Accident Compensation Corporation in Auckland is hiring an Integrated Recovery Coordinator to support clients with long-duration and complex claims. You will manage one-to-one cases, coordinate services, and help clients regain independence while navigating complex situations.

You bring experience in handling challenging cases, strong relationship skills, and clear communication to influence positive recovery outcomes. A NZ driver's license and work rights are required.