Receptionist - Napier Health Centre

New Zealand Government; Napier; On-site; NZD 30,000 - 36,000; Part time

Job summary

Napier Health Centre, Health New Zealand | Te Whatu Ora, seeks a friendly receptionist to be the first point of contact for patients and visitors in a busy health centre. You will manage reception enquiries, coordinate appointments and patient arrivals, and provide accurate information while supporting clinical and administrative teams in daily operations.

This permanent, part-time role (48 hours per fortnight) offers a rewarding opportunity to contribute to accessible, high-quality care in

Qualifications

• Excellent customer service skills, strong attention to detail and a commitment to high-quality administrative support.
• Previous administration or reception experience in a customer‑focused environment.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Sound computer skills, including experience using Microsoft Word, Excel and Outlook.
• Excellent organisational skills with the ability to manage competing priorities effectively.
• Professional, reliable and team‑focused approach, with a commitment to patient confidentiality.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage reception enquiries and coordinate appointments and patient arrivals.
• Process information accurately and handle administrative tasks.
• Support the wider clinical and operational teams.
• Contribute to delivering high-quality healthcare services.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication skills

Professionalism

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Receptionist - Napier Health Centre

Permanent, Part Time, 48 hours per fortnight (0.6 FTE)

About the Role

This is a rewarding opportunity to be the first point of contact for patients and visitors, making a positive impact every day while working in a supportive healthcare environment that serves the local community.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

As a receptionist, you will play a key role in ensuring the smooth day to day operation of the Napier Health Centre. As the first point of contact for patients, whānau, visitors and healthcare professionals, you will provide a welcoming, professional and responsive service. Your responsibilities will include managing reception enquiries, coordinating appointments and patient arrivals, processing information accurately, handling administrative tasks and supporting the wider clinical and operational teams.

This is a varied and engaging role where no two days are the same. You will have the opportunity to build strong relationships with patients and colleagues while contributing to the delivery of high - quality healthcare services. If you enjoy customer service, administration and working in a busy environment where your work makes a real difference, this role offers an excellent opportunity to develop your skills and be part of a team committed to providing exceptional care and support.

About the Team/Service/ Location

Our team at Napier Health Centre is dedicated to providing accessible, high quality healthcare services to the local community. We work collaboratively across clinical, administrative and support services to ensure patients receive a positive experience and efficient care.

You will join a supportive and inclusive team that values professionalism, teamwork and a commitment to delivering excellent service to patients and whānau.

For more information on living and working in Hawkes Bay click HERE

About you

• As a receptionist, you will bring excellent customer service skills, strong attention to detail and a commitment to delivering high quality administrative support.
• Previous administration or reception experience in a customer focused environment.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Sound computer skills, including experience using Microsoft Word, Excel and Outlook.
• Excellent organisational skills with the ability to manage competing priorities effectively.
• A professional, reliable and team focused approach, with a commitment to continuous improvement and patient confidentiality.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.