Appointment Coordinator, Referral & Appointment Centre

New Zealand Government; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking skilled Administrators to join the Referral & Appointment Centre, supporting Counties Manukau Clinical Services. You will handle patient referrals, first specialist appointments and elective surgical bookings while assisting clinicians, nurses and managers.

This full-time role is based in a fast-paced healthcare environment with a 40-hour work week from Monday to Friday, offering opportunities to grow healthcare administration skills and work with a

Qualifications

• Excellent verbal and written communication
• Strong time management and organisational abilities
• Experience in customer-focused administration, preferably healthcare
• Experience working in a large and diverse team

Responsibilities

• Handle patient referrals and first specialist appointments
• Manage elective surgical bookings and appointment flow
• Communicate with patients and whānau while coordinating with clinicians, nurses and managers

Skills

Communication skills

Time management

Interpersonal skills

Customer service

Tools

MS Office Suite

Job description

Join our supportive and close-knit team and play an important role supporting our Clinical Services to deliver high-quality patient care. This is a rewarding role in a fast-paced healthcare setting where you will build your healthcare administration skills, working alongside a team of experienced and supportive colleagues. Set within a dynamic and fast-paced healthcare environment, this is an opportunity to grow your healthcare administration skills while working alongside experienced colleagues who are committed to teamwork, high-quality outcomes and delivering exceptional patient care.

Full time | Permanent

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

We are looking for skilled Administrators who pride themselves in their customer service abilities to join our close-knit Referral & Appointment Centre administration team. The Referral & Appointment Centre supports Counties Manukau Clinical Services by managing patient referrals, first specialist appointments and elective surgical bookings. In this role, you will communicate with patients and whānau while working closely with Clinicians, Nurses, Managers and other teams involved in patient care. This is a full-time role working 40 hours per week, Monday to Friday between 8:00am to 5:30pm. The position is based in our modern administration office located at 15 Lambie Drive, Manukau City, with flexibility required to work at other locations within Counties Manukau as needed.

About you:

We are keen to hear from individuals who are reliable, organised and confident working in a process driven environment and can provide us with real-life examples of their success in current/previous roles and how they would fit into and improve this role.

Ideal candidate will need to have:

• Excellent communications skills both verbal and written
• Excellent time management, organisational & interpersonal ability
• A minimum of 2+ years experience in customer focussed administration, preferably healthcare
• Advanced knowledge of MS Office Suite and a quick learner of IT applications
• Confidence in use of, and a quick learner of digital software applications
• Experience working within a large & diverse team

If you like working in a fast paced, process-oriented role and take pride in your `Attention to Detail` abilities, then you exactly are what we are looking for!

Working at Health New Zealand:

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 4th October 2026