Receptionist, Gastroenterology Service

Health New Zealand - Te Whatu Ora - Counties Manukau; Auckland; On-site; NZD 50,000 - 60,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Counties Manukau is seeking a full-time Front Desk Administrator at Middlemore Hospital, Auckland. You will greet patients, answer inquiries, and guide them through their healthcare journey with a courteous and professional approach.

You will handle patient arrivals, bookings, and maintain records, ensuring accuracy and efficiency in administrative processes. The role operates Monday to Friday, 40 hours per week during standard business hours.

Qualifications

• Previous reception and scheduling experience in the health sector.
• Excellent verbal and written communication skills.
• Strong organisational skills with ability to prioritise.
• High level of accuracy and attention to detail.
• Professional, friendly and patient-focused approach.

Responsibilities

• Provide efficient and welcoming front desk service for patients.
• Respond to enquiries, provide guidance and reassurance.
• Maintain patient information and booking records; schedule appointments.
• Ensure clinical outcomes are accurately recorded in the system.
• Support a positive and efficient administrative process throughout the patient journey.

Skills

Reception experience

Scheduling experience

Communication

Attention to detail

Team player

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Counties Manukau – Auckland, North Island

• Be part of a friendly, supportive team where you can make a difference
• Take the next step in your administrative career and grow with us

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

In this role you will be providing an efficient and welcoming front desk service for patients. You will be the first point of contact, responding to enquiries, providing guidance and reassurance, and helping ensure patients feel supported throughout their healthcare journey.

You will also undertake a range of essential administrative duties, including accurately arriving and departing patients, maintaining patient information and booking records, scheduling appointments, and ensuring clinical outcomes are accurately recorded in the system. This is a key role in delivering a positive and supportive patient experience while ensuring our administrative processes are accurate and efficient.

This is a full-time position, working 40 hours per week, Monday to Friday, based at Middlemore Hospital during standard business hours.

About You:

You are a highly organised and adaptable professional who enjoys working in a busy healthcare environment. You have excellent attention to detail, strong communication skills, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

To be successful in this role, you will ideally have:

• Previous reception and scheduling experience within the health sector
• Excellent verbal and written communication skills
• Strong organisational skills, with the ability to prioritise and manage competing workloads effectively
• A high level of accuracy and attention to detail
• Confidence working independently as well as collaboratively within a team
• A professional, friendly, and patient-focused approach

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.