Receptionist - Inpatient

CGR Services; Auckland; On-site; NZD 45,000 - 55,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a confident Receptionist to join the Inpatient Receptionist team at Waikato Hospital in Hamilton. The role focuses on frontline reception duties, customer service, and admin support in a busy ward. Hours are 7:00 am to 3:30 pm, Monday to Friday, with the requirement to be available for these hours.

Previous front-facing or healthcare experience is preferred. The successful candidate will engage with patients, visitors, and hospital staff, ensuring

Qualifications

• Previous experience in a front-facing receptionist or customer service role, preferably in health care.
• Strong Microsoft Office skills and basic computer literacy.
• Excellent communication and interpersonal skills.

Responsibilities

• welcoming patients and visitors
• answering phone calls and responding to enquiries
• liaising with medical staff
• capturing patient flow information
• assisting patients with completing necessary forms and documentation
• maintaining a clean and calm receptionist area
• ordering office supplies for the Ward

Skills

Front desk experience

Customer service

Administration

Microsoft Office

Tools

Microsoft Office

Phone systems

Job description

Waikato Hospital, Hamilton * Permanent 80 hours per fortnight * Hours are 7am to 3.30pm Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We have an opportunity for a confident Receptionist to join our busy Inpatient Receptionist team at Waikato Hospital, located at 183 Pembroke Street in Hamilton. This is a frontline Ward Receptionist position where your core function will be receptionist, providing customer service and administrative support. Please note hours of work are 7am to 3.30pm and the successful candidate will need to be available to work these hours. You will be working in a busy fast paced environment where a calm, methodical approach will be key, along with effective organisational skills and a passion for helping people.

Key responsibilities

• welcoming patients and visitors
• answering phone calls and responding to enquiries
• liaising with medical staff
• capturing patient flow information
• assisting patients with completing necessary forms and documentation
• maintaining a clean and calm receptionist area
• ordering office supplies for the Ward

Click here to view the position description.

About the Team / Service

The Inpatient Receptionist is committed to front desk operations in the ward, and is responsible for greeting, admitting, discharging, and transfer of patients staying within the ward, and managing patient records. They ensure the smooth running of the reception area and provide essential support to healthcare staff. Our success is driven by the level of care and service provided to patients and their whanau.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support. Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history. The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work. For more information on living and working in Waikato click here.

About you

• Previous experience in a front facing receptionist or customer service role, as well as administration experience
• Ideally this will include experience in a health care or medical setting
• At least Intermediate level computer skills and confidence using Microsoft products
• Excellent communication and interpersonal skills
• Able to demonstrate initiative and a strong desire to help others
• Comfortable working in a front facing role dealing with people from all walks of life
• Ability to work autonomously whilst still being a supportive team player
• Calm under pressure with excellent time management and organisational skills

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.