Booking Clerk - Outpatients

New Zealand Government; Northland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Whangārei is seeking an Outpatient Scheduler to manage the booking system and patient waiting lists, delivering a customer-focused service across Te Tai Tokerau.

You will collaborate with the outpatient scheduling team, require advanced computer skills and strong communication, and maintain accurate documentation.

This permanent full-time role supports equitable healthcare delivery for Northland communities.

Qualifications

• Advanced computer proficiency and strong documentation skills.
• Excellent written and verbal English communication.
• Ability to produce accurate, detailed documentation with attention to detail.

Responsibilities

• Manage booking system and patient waiting lists.
• Provide customer-focused scheduling support to patients and families.
• Coordinate outpatient scheduling across Te Tai Tokerau.
• Collaborate with outpatient scheduling team to ensure timely appointments.

Skills

Computer proficiency

Communication

Documentation accuracy

English proficiency

Organisational skills

Work under pressure

Te Reo Māori awareness

Healthcare experience

WebPAS knowledge

Tools

WebPAS

Job description

4 x Permanent, full-time roles working 40-hours per week

Working in Whangārei

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As an Outpatient Scheduler, you will provide effective and efficient management of the booking system / patient waiting lists and ensure a customer focused service to the patients and their families. This role thrives on collaboration, organisation, and compassion, supporting the team to provide safe, timely, wellcoordinated scheduling across Te Tai Tokerau.

Click here to view the position description.

About the Team/Service/Location

This role is part of the Outpatient Scheduling Services team that schedules outpatient clinics for a number of medical and surgical services across Health New Zealand | Te Whatu Ora in Te Tai Tokerau.

For more information on living and working in Northland click here

About you

As an Outpatient Scheduler, you will possess advanced computer proficiency, exceptional written and verbal communication skills, and a proven ability to produce accurate and detailed documentation with a strong attention to detail.

• Good command of verbal and written English
• Excellent communication skills
• Ability to work under pressure
• Organisational skills
• Desired
• Current first aid certificate
• Awareness of Te Reo Māori
• Healthcare experience
• Knowledge of Patient Management System (WebPAS) and/or medical terminology

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.