Relief Support Administrator - MREC Main Reception

Health New Zealand - Te Whatu Ora - Southern; Hastings; On-site; NZD 48,000 - 60,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Southern, Hawke's Bay Hospital, Hastings, North Island, is seeking a Relief Support Administrator to provide professional reception and administrative support across clinical areas, welcoming patients and visitors, managing enquiries, supporting clinics and ward administration, and maintaining accurate patient records.

Based in Support Services, you will work with clinical and administrative teams to deliver high quality care, enjoy variety across departments,

Qualifications

• Experience in reception, administration, or customer service roles.
• Strong communication and interpersonal skills with a professional and welcoming approach.
• Confidence using computer systems and data entry applications.
• Excellent organisational skills and attention to detail.
• Ability to work independently and adapt to changing priorities.
• Commitment to maintaining confidentiality and delivering outstanding customer service.
• Flexible and positive attitude, with the ability to work effectively as part of a team.

Responsibilities

• Welcoming patients and visitors and managing enquiries.
• Supporting clinics and ward administration.
• Maintaining accurate patient records.
• Assisting clinical teams with administrative tasks.
• Working across different departments to support services.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Confidentiality

Independent work

Teamwork

Adaptability

Tools

Data entry

Computer systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Relief Support Administrator - MREC Main Reception

Health New Zealand - Te Whatu Ora - Southern - Hastings, North Island

• Permanent, Full Time, 80 hours per fortnight (1 FTE)
• A fantastic opportunity to be the welcoming face of the hospital while gaining experience across a variety of administrative and reception functions that directly support patient care.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Relief Support Administrator, you will provide professional reception and administrative support across a range of clinical areas, helping to ensure the smooth and efficient operation of services. You will be responsible for welcoming patients and visitors, managing enquiries, supporting clinics and ward administration, maintaining accurate patient records, and assisting clinical teams with a range of administrative tasks.

This is a varied role that offers plenty of diversity and the opportunity to work across different departments. You will play an important part in creating a positive experience for patients and whānau, ensuring information is managed accurately and confidentially, and supporting the delivery of high quality healthcare services. The role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing excellent customer service.

About the Team/Service/ Location

Based within Support Services at Hawke's Bay Hospital, the Relief Support Administrator team provides reception and administrative support across a range of clinical services. You will work closely with clinical and administrative teams, contributing to a positive patient experience and the effective day to day running of hospital services.

About you

As a Relief Support Administrator, you will bring:

• Experience in reception, administration, or customer service roles
• Strong communication and interpersonal skills with a professional and welcoming approach
• Confidence using computer systems and data entry applications
• Excellent organisational skills and attention to detail
• The ability to work independently and adapt to changing priorities
• A commitment to maintaining confidentiality and delivering outstanding customer service
• A flexible and positive attitude, with the ability to work effectively as part of a team

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.