Medical Receptionist

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Full training provided

Career progression opportunities

Weekend shifts optional

Job summary

Ponsonby Doctors in Auckland CBD is seeking a friendly medical receptionist to join our busy clinic. You will be the face of the practice, greet patients, process payments, manage bookings, and help keep the workflow running smoothly.

Prior medical reception experience is preferred but not essential. We offer full training and opportunities for career progression. Weekend shifts are optional to cover extra hours.

Job description

Ponsonby Doctors is a centrally located medical clinic in Auckland CBD. We are a friendly practice committed to providing a high standard of care and an outstanding experience for our patients.

We are currently looking for enthusiastic and reliable team members to join our growing practice.

Positions Available

Monday to Friday, 8:30am – 5:00pm

Full-time position, with the potential for the role to be extended or developed further.

Weekend shifts are available on Saturdays and/or Sundays, 9:00am – 2:00pm.

Weekend shifts may also be available as an additional option for team members who are interested in extra hours.

This is a fast-paced and busy environment where every day is different and interesting. You will be supported by a friendly, caring, and collaborative team.

As the front-of-house concierge, you will play an important role in creating a welcoming and positive experience for our patients. Your responsibilities will include:

Being the face of the clinic – welcoming and assisting patients, processing payments, managing rebookings, and ensuring every patient leaves with a positive experience.

Being the first point of contact – managing enquiries via phone, our online booking system, email, and walk-in enquiries.

Providing administrative support – preparing patient documentation, reconciling invoices, completing data entry, and assisting with general workflow and administrative tasks to ensure the clinic runs smoothly.

Supporting the wider team – assisting with day-to-day clinic operations and other administrative duties as required.

The Ideal Candidate

We are looking for someone who is:

Previous medical reception or administration experience is preferred but not essential. Retail, hospitality, or other customer-facing experience will also be strongly considered.

Friendly, warm, engaging, and well presented, with excellent people skills.

Energetic, confident, positive, and professional.

Self-motivated and able to take initiative and work independently.

Reliable and responsible, with the ability to complete assigned tasks professionally and efficiently.

Highly organised, with the ability to prioritise and multitask effectively in a busy environment.

Comfortable and proficient with technology, including Microsoft Office and Adobe software. Touch-typing skills would be an advantage.

Passionate about providing an excellent customer experience.

Flexible and willing to assist with relevant clinic operational requirements when needed.

A team player who is willing to learn and contribute to a positive workplace culture.

What We Offer

Full training will be provided, so applicants with the right attitude and transferable skills are encouraged to apply.

There is also an opportunity for career progression into a senior receptionist or team leader role as our team continues to grow. For the right candidate, there may also be opportunities to develop skills in other areas of administration or healthcare assistance.

We are particularly interested in applicants who can complement our existing team, including:

Full-time receptionist / office administrator

Part-time or weekend receptionist

Remuneration will be based on experience, skills, and strengths.

If you have an accounting or bookkeeping background, we would also be very interested in hearing from you, as there may be opportunities to incorporate these skills into the role.

If you are friendly, organised, motivated, and enjoy working with people in a busy healthcare environment, we would love to hear from you!

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have experience in administration?
• How many years' experience do you have as a medical receptionist?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following statements best describes your right to work in New Zealand?
• What's your average typing speed?
• How would you rate your English language skills?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Medical Receptionist