Administrator - Wellington Child Adolescent Mental Health Service

Health New Zealand | Te Whatu Ora; Wellington; On-site; NZD 42,000 - 54,000; Full time

Job summary

Te Whatu Ora’s Wellington Child Adolescent Mental Health Service is seeking an energetic administrator to join the reception team in Wellington City. You will be the first point of contact for clients and visitors, handling enquiries, scheduling appointments, processing referrals, and supporting CAMHS, Te Roopu Kaitiaki, EIS and SMMH teams.

A positive, calm, and collaborative approach is essential. You will join a busy, friendly admin team of five, with training provided to develop your skills

Qualifications

• Proven experience in a busy administration environment.
• Strong customer service skills and public-facing experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and document management tools.

Responsibilities

• Greet and assist clients and visitors with a friendly, professional manner.
• Manage reception duties and maintain a safe, welcoming waiting area.
• Handle phone and in-person enquiries; arrange appointments and bookings.

Skills

Microsoft Office Suite

Prioritise / manage workload

Attention to detail

Typing / computer skills

Teamwork

Multitasking

Interpersonal skills

Prioritisation & administration

Solution oriented

NZ Driver's Licence

Tools

Winscribe

Word

Outlook

Excel

Job description

Administrator - Wellington Child Adolescent Mental Health Service

Location: Wellington City

Service: Wellington Child Adolescent Mental Health Service (CAMHS) & Te RoopuKaitiaki (Youth AoD)

Are youenthusiastic about your profession? Seeking a new challenge? We have anopportunity for you in the the heart of beautiful Wellington City.

Health NewZealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti oWaitangi and is dedicated to serving all New Zealanders. Through integrationand collaboration, we're building a health system underpinned by partnership,equity, sustainability, whānau-centred care, and excellence.

About the Role

An opportunityhas arisen for an enthusiastic person with passion and commitment to join ourdiverse mental health administration teams.You will be at the forefrontof all our client and visitor interactions so it is important you are friendly,approachable, and have a natural ability to make our clients and visitors feelat ease. The successful person will be required to undertake duties associatedwith the administration of our service, primarily in the reception area .This role encompasses many different tasks so training will be given to assistin the development and enhancement of skills and knowledge required. Therole requires you to have the ability to multitask, prioritise and adhere todeadlines, all while remaining calm and keeping a sense of humour. Afriendly disposition and willingness to learn is essential while previousoffice experience is desirable. You will be joining a team of 5 otheradministrators.

Duties

Ultimately, theadministrator's duties and responsibilities are to ensure the front deskwelcomes guests positively and executes all administrative tasks to the highestquality standards. You will be responsible for a range of activitiesranging across assisting our clients and visitors with their enquiries, bothover the phone and in person, generating and confirming appointment bookingsfor our doctors/clinicians, processing referrals and other administrativeduties as required.

• Greeting & welcoming clientsand visitors, in person or on the telephone and directing themappropriately.
• Reception duties whilst maintaininga safe, clean, welcoming reception and waiting room environment
• Management of all fleet vehiclesmaintenance and mandatory services
• Receive, sort and distribute dailymail/deliveries
• Update calendars, scheduleappointments and processing appointment letters.
• Order office supplies and keepinventory of stock
• Offering administrative supportacross the organisation.
• Perform other administration dutiessuch as filing, photocopying, etc
• Access and update patientinformation systems
• Admin Support to CAMHS/ Te RoopuKaitiaki Teams
• Assist in management of fleetvehicles and room bookings
• Typing, filing and general officeduties
• And more

About theTeam/Service Location

This is anexciting opportunity to join a dedicated administration team who support fourspecialty Mental Health teams - Child and Adolescent Mental Health Service(CAMHS), Te Roopu Kaitiaki, Early Intervention Service (EIS) and SpecialistMaternal Mental Health (SMMH) at Te Whare Tipu in Mt Victoria,Wellington.While the main teams you will be working for are CAMHS(0.7FTE), and Te Roopu Kaitiaki (0.3FTE), all administrators support all teamsand share tasks across the services.We are a busy hub of activity withpeople of all ages, wellness levels, and cultures accessing our mental healthservices. Confidentiality, warmth and kindness is a must in this busyenvironment both for the staff and clients, and the families we serve.Wevalue a strong team culture of collaborative practice, openness, support,humor, warmth, valuing peoples experience and ideas, caring and connectingtogether, integrity and respect across all disciplines.

About you

We are lookingto employ a warm, friendly, organised, confident administrator who hasexcellent customer service skills and is experienced in working with a varietyof demands and within a busy team environment. If this is you then this role isfor you! The role requires you to work on reception and provide public facingwork.

Most importantis your warm, engaging, hard working style, bringing out the best in others. Asthe successful candidate, your multi-tasking and prioritising skills are goingto come in handy. You will have excellent interpersonal skills, a strongpersonable focus and the ability to work calmly in a busy environment.

Skills &Experience

• Microsoft office suite (Outlook,Excel, Word)
• Able to prioritise /manage a busyworkload
• Exceptional attention to detail
• Strong typing and computer skills 'Microsoft Word, Outlook and Excel, Winscribe
• The ability to work well in a team
• Strong multi tasking skills and beable to work well under pressure
• Excellent verbal and writtencommunication skills, and effective time management techniques.
• Excellent prioritisation andadministration skills
• Solution focused
• NZ Drivers License

Working atHealth New Zealand

Health NewZealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated toensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people areat the heart of everything we do. Health New Zealand are committed to beinggood employers and honouring our equal employment opportunity obligations. Weembrace diversity and welcome application from all people, including all genderidentities, ages, ethnicities, sexual orientations, and disability. A workforcethat is diverse and inclusive means that we are better positioned to understandand service our community. We are pro-equity health organisation, with aparticular focus on Māori, Pacific Peoples, and the Disability Community.

Job details

Job Reference:

Job Reference: SS183-26

Location:

North Island - Wellington - Wellington Central

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration