Reception/Administrator

Respect Inc; Devonport-Takapuna; On-site; NZD 22,000 - 30,000; Part time

Job summary

Respect Inc. is seeking an Office Administrator to provide reception and administration support. The role involves handling incoming calls, welcoming visitors, processing client payments, and managing referrals while maintaining office standards. It is a 20-hour-per-week position.

The successful candidate will participate in relevant training and performance reviews, contributing to a supportive team environment that values clients and community wellbeing.

Qualifications

• Experience in reception and general administration.
• Ability to take payments and manage transactions.
• Maintain accurate records and support client referrals.
• Strong communication with clients and staff.

Responsibilities

• Answer incoming calls and direct to staff or take messages.
• Welcome visitors to Respect.
• Process client payments.
• Keep accurate records and check transactions.
• Process self-referred referrals for women.
• Call clients to confirm needs in terms of family violence.
• Book appointments with counsellor.
• Liaise with women's manager about self-referred women.
• Process parenting inquiries.
• Load referrals into Exess from external agencies and internal counsellors.

Skills

Reception duties

Phone handling

Cash handling

Record keeping

Referral processing

Client communication

Office administration

Tools

Exess

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Office Administrator providing reception and administration support for Respect, including managing incoming calls, welcoming visitors, processing client payments and referrals, and maintaining office standards. The role is for 20 hours per week.

Key responsibilities

• Answer all incoming telephone calls when in the office and direct to appropriate staff members, or take a message
• Welcome all visitors to Respect
• Take payments from Respect clients
• Keep accurate records and check all transactions
• Process all self-referred referrals for women
• Call clients and confirm Respect can meet their needs in terms of family violence
• Book with counsellor through timely
• Liaise with women's manager with regards to self referred women
• Process all parenting inquiries
• Load all referrals sent from external agencies and internal counsellors into exess

About you

• Participate in relevant training as agreed
• Participate in annual performance reviews

At Respect, we believe that people do their best work when they feel valued, supported and connected. We are more than a team - we are a work family who genuinely care about each other, our clients and the communities we work alongside.