Reception & Administration Support

Rukuhia Te Mahi; Whakatāne; Hybrid; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Staff benefits

Wellbeing supports

Job summary

Ngāti Awa in Whakatāne is seeking a proactive Reception and Administration Support person to join our team on a permanent full-time basis. You will be the friendly first point of contact, manage day-to-day enquiries, and support across the organisation to ensure smooth operations.

You will coordinate fleet, stationery, and facilities, while maintaining accurate records and providing essential admin support to managers and kaimahi. A NZ driver licence is required.

Qualifications

• Experience in a reception, administration, customer service, or office support role.
• Excellent customer service, communication, and relationship-building skills.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• Experience maintaining records, filing systems, databases, or administration systems.
• Confidence using Microsoft 365 applications including Outlook, Word, Excel, Teams, and SharePoint.
• A commitment to confidentiality, professionalism, and accountability.
• Understanding of Te Tiriti o Waitangi, tikanga Māori, and the practice of manaakitanga.
• A full New Zealand Driver Licence.

Responsibilities

• Be the welcoming face of our organisation, providing professional reception services and supporting enquiries, visitors, correspondence, and day-to-day communications.
• Keep our fleet running smoothly by coordinating vehicle bookings, servicing, maintenance, compliance requirements, and fleet records.
• Ensure our workplaces are well-equipped and operating efficiently through the management of stationery, office supplies, consumables, and supplier relationships.
• Coordinate uniform ordering, stock levels, and record management to support our kaimahi.
• Support the upkeep of our facilities by tracking maintenance requests and liaising with contractors.
• Manage organisational equipment, shared resources, booking systems, inventories, and asset records to ensure everything is where it needs to be.
• Maintain accurate records, filing systems, archives, and information management processes, including SharePoint.
• Provide trusted administrative and operational support to managers and kaimahi, helping create a safe and welcoming work environment.

Skills

Reception experience

Customer service

Organisational skills

Communication skills

Tools

Microsoft 365

Job description

Ngati Awa (Whakatane and surrounding areas)

Receptionists (Administration & Office Support)

Full time

Over the years, Te Tohu o Te Ora o Ngāti Awa (previously known as Ngāti Awa Social & Health Services) has grown into a leading iwi provider of health, social, employment, childcare and Kāinga Māori development services. Our mission is to remain responsive and adaptable, ensuring our organisation is fit for purpose while supporting our whānau, hapori, and iwi to achieve prosperity and well-being. Our vision,"Mai i te korenga ki te ao mārama, mai i te ao mārama ki te mana motuhake", is to move from poverty to wellbeing, and from wellbeing to self-determination and autonomy.

We're currently experiencing rapid growth, creating new job opportunities for people who want to make an impact in our community.

We're looking for an organised and customer-focused Reception and Administration Support person to join our team in Whakatāne. This is a permanent full-time role that plays a critical part in ensuring the smooth day-to-day operation of our organisation.

Your responsibilities will include:

• Be the welcoming face of our organisation, providing professional reception services and supporting enquiries, visitors, correspondence, and day-to-day communications.
• Keep our fleet running smoothly by coordinating vehicle bookings, servicing, maintenance, compliance requirements, and fleet records.
• Ensure our workplaces are well-equipped and operating efficiently through the management of stationery, office supplies, consumables, and supplier relationships.
• Coordinate uniform ordering, stock levels, and record management to support our kaimahi.
• Support the upkeep of our facilities by tracking maintenance requests and liaising with contractors.
• Manage organisational equipment, shared resources, booking systems, inventories, and asset records to ensure everything is where it needs to be.
• Maintain accurate records, filing systems, archives, and information management processes, including SharePoint.
• Provide trusted administrative and operational support to managers and kaimahi, helping create a safe and welcoming work environment.

You are a proactive and highly organised administrator who enjoys helping others, thrives in a busy environment, and takes pride in delivering excellent customer service. You are comfortable managing multiple tasks, maintaining accurate records, and building positive relationships with a wide range of people.

You also bring:

• Experience in a reception, administration, customer service, or office support role.
• Excellent customer service, communication, and relationship-building skills.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• Experience maintaining records, filing systems, databases, or administration systems.
• Confidence using Microsoft 365 applications including Outlook, Word, Excel, Teams, and SharePoint.
• A commitment to confidentiality, professionalism, and accountability.
• Understanding of Te Tiriti o Waitangi, tikanga Māori, and the practice of manaakitanga.
• A full New Zealand Driver Licence.

You'll have the opportunity to utilise and grow your skills, share your expertise, and continue your professional development through our Te Pou Mataaho wānanga and other learning opportunities. We offer a competitive salary reflective of your experience, along with a range of staff benefits and wellbeing supports, subject to eligibility. Explore the opportunities available and build a rewarding career with us.

To be considered for this role, you must be legally entitled to work in New Zealand.