Queenstown Front Desk & Guest Services Specialist

Ramada Hotels; Queenstown; On-site; NZD 42,000 - 64,000; Full time

Job summary

MARSden Hotels & Resorts is recruiting two full-time Guest Services Assistants to join the Reception teams at Ramada Hotel & Suites by Wyndham and Wyndham Gardens Queenstown, Remarkables Park, Frankton.

You will greet guests, check in/out, process reservations, provide information, and coordinate with hotel departments. Strong interpersonal and communication skills, attention to detail, and a professional appearance are essential.

Qualifications

• Strong interpersonal skills and ability to work well in a team.
• Excellent communication, computer skills, spelling and grammar.
• Previous experience in a similar role.
• Legal right to work in New Zealand and residing in the country.
• Eye for detail and reliability.

Responsibilities

• Greeting guests with a friendly and welcoming attitude upon arrival.
• Checking guests in and out efficiently, processing reservations, and handling payments accurately.
• Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.
• Handling guest inquiries, requests, and concerns promptly and professionally.
• Maintaining an organized and clean reception area.
• Collaborating with other hotel departments to coordinate guest services.
• Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.
• Ensuring the security and confidentiality of guest information.
• Handling emergencies and guest issues calmly and effectively.
• Assisting with guest luggage and porter duties.

Skills

Interpersonal skills

Communication

Attention to detail

Teamwork

Customer service

Grooming and presentation

Tools

Reservation system

Cash handling

Job description

MARSden Hotels & Resorts is recruiting two full-time Guest Services Assistants to join the Reception teams at Ramada Hotel & Suites by Wyndham and Wyndham Gardens Queenstown, Remarkables Park, Frankton.

You will greet guests, check in/out, process reservations, provide information, and coordinate with hotel departments. Strong interpersonal and communication skills, attention to detail, and a professional appearance are essential.