Programme Administrator

Auckland University of Technology (AUT); Auckland; Hybrid; NZD 62,000 - 81,000; Full time

Job summary

AUT’s City Campus hosts a permanent, full-time Programme Administration role focused on supporting students from admission through graduation. You will collaborate with staff across faculties to deliver accurate, timely administrative guidance and course information, while upholding AUT’s values and Te Tiriti commitments.

We’re seeking a motivated team player who can manage peak periods, balance multiple duties, and contribute to a welcoming, student-centred environment across AUT campuses.

Qualifications

• Proven tertiary experience in a similar role/field.
• A genuine passion for delivering an outstanding customer experience.
• Initiative, attention to detail, and problem-solving skills.
• Great inter-personal skills with the ability to balance your own responsibilities while contributing to shared team goals and continuous improvement.

Responsibilities

• Support all aspects of the student journey from admission and enrolment through to graduation.
• Be a key contact for students and staff, delivering effective administration processes and course guidance.
• Navigate peak enrolment periods and complex programme regulations to ensure accurate, timely advice.
• Interact with AUT teams to support an inclusive, student-centred journey that reflects Te Tiriti o Waitangi.

Skills

Tertiary experience

Customer experience

Attention to detail

Interpersonal skills

Job description

• Bring your administrative expertise and passion for student support to one of New Zealand’s leading universities
• Busy and varied role, supporting all aspects of a student's journey through their programme of study
• Great team environment
• Perrmanent, full-time role based at AUT's City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s Faculty of Business, Economics and Law is a dynamic, future focused academic environment that combines rigorous scholarship with strong industry engagement and real world impact. The Faculty brings together innovative educators and researchers who are shaping business practice, economic thinking and legal frameworks in Aotearoa New Zealand and beyond. With a strong commitment to sustainability, equity and technological change, the Faculty offers academic staff the opportunity to collaborate across disciplines, work closely with industry and policy partners, and contribute to research and teaching that is relevant, contemporary and globally connected - within a supportive, ambitious and values driven university community.

We’re looking for a motivated and conscientious team player to join our Faculty’s programme administration team. In this dynamic and people-focused role, you’ll be a key contact for students and staff, supporting all aspects of the student journey from admission and enrolment through to graduation. Your work will play a vital role in enhancing the student experience through the delivery of effective administration processes and course guidance. Challenges include managing peak enrolment periods, and navigating the complexities of different programmes and regulations to ensure students receive accurate, timely advice.

This is a permanent, full-time role reports to the Programme Manager – Business Undergraduate, and you’ll be interacting with key teams across AUT to support an inclusive, student-centred journey, with respectful practice that recognises the importance ofTe Tiriti o Waitangi.

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• Proven tertiary experience in a similar role/field
• A genuine passion for delivering an outstanding customer experience
• Initiative, attention to detail, and problem-solving skills
• Great inter-personal skills with the ability to balance your own responsibilities while contributing to shared team goals and continuous improvement

• Salary Ranges | Ngā Utu: $62,000 - $81,000 per annum (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi: 96512

With your food basket and my food basket, the people will thrive.