Student Advisor

Auckland University of Technology (AUT); Auckland; Hybrid; NZD 85,000 - 90,000; Full time

Job summary

Auckland University of Technology (AUT) invites applications for a permanent, full-time Student Advisor in the Disability Support Service based at the City Campus. The role provides specialist disability advice and accommodations, partnering with academics and professional staff to create inclusive learning environments that promote student success.

You will work directly with students to identify support needs, develop Academic Accommodation Plans, and connect learners with accessible

Qualifications

• 3+ years' experience in a similar role/field.
• Current annual practicing certificate in Social Work or Occupational Therapy or similar or NZCER Level C test user.
• Bachelor's degree or higher in a relevant field.

Responsibilities

• Provide individualised disability support and tailored case management to students.
• Assess needs and develop Academic Accommodation Plans and other supports.
• Review and evaluate effectiveness of supports to students over their academic studies.
• Identify student needs and use appropriate referral pathways.
• Support the implementation of academic accommodations in partnership with academic staff.
• Provide guidance on accessibility, and assistive technology, and contribute to universal design principles.
• Maintain accurate student records and contribute to service reporting requirements.
• Develop relationships with internal and external stakeholders to support positive student outcomes.
• Work at events such as AUT LIVE and other activations promoting the support available to students.

Skills

Customer service

Case management

Relationship management

Cultural humility

Education

Bachelor's degree or higher in a relevant field

Annual practicing certificate in Social Work or Occupational Therapy

NZCER Level C test user

Tools

CRM software

Job description

• Use your professional skillset in a student facing role
• Work in a passionate and specialist team
• Permanent, full-time role based at AUT's City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff.

A role for a Student Advisor in the Disability Support Service has become available on AUT's City Campus. This role is permanent and full time, based in the Student Hub. The Disability Support Service plays a critical role in supporting disabled learners to achieve equitable access, participation, and success at AUT. Working within Disability Support Services (DSS), the role provides specialist advice, disability-related accommodations and support to students, while partnering with academic and professional staff to create inclusive learning environments that promote student success. This role reports directly to the Disability Service Manager.

As a Student Advisor in the Disability Support Service, you will work directly with students to identify support needs, implement appropriate accommodations, and connect students with accessible learning resources and services. You will provide specialist disability advice across the University and contribute to the continuous improvement of accessibility, inclusion, and student support practices.

Key Responsibilities

• Provide individualised disability support and tailored case management to students.
• Assess needs and develop Academic Accommodation Plans and other supports.
• Review and critically evaluate effectiveness of supports to students over their academic studies.
• Through a holistic case management approach, identify student needs and use appropriate referral pathways.
• Support the implementation of academic accommodations in partnership with academic staff.
• Provide guidance on accessibility, and assistive technology, and contribute to universal design principles.
• Maintain accurate student records and contribute to service reporting requirements.
• Equip students with skills to advance them beyond life at AUT.
• Develop strong relationships with internal and external stakeholders to support positive student outcomes.
• Work at events such as AUT LIVE and other activations promoting the support available to students at AUT.

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• 3 or more years' experience in a similar role/ field,
• A current annual practicing certificate in Social Work, Occupational Therapy or similar or be a Registered NZCER Level C test user,
• A bachelor's degree or higher in a relevant field
• Experience in tertiary education, community support or customer service
• A passion for supporting student success
• An ability to deliver high-quality, professional service with a culture of customer care
• An understanding of advisory support delivered via a case management model
• Extensive experience with technology and relationship management software

Along with your CV, please submit a cover letter which a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of thekey criterialisted above.

Please note - all applications must be submitted through the online application process on AUT’s careers website.

• Start Date: Immediate start
• Salary Ranges | Ngā Utu:$84,538 - $89,677 (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi: 96481

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