Student Support Technician

Auckland University of Technology (AUT); Auckland; Hybrid; NZD 62,000 - 66,000; Full time

Benefits offered by this job

Collaborative team environment

Career development opportunities

Job summary

Auckland University of Technology (AUT) invites applications for a full-time ICT Support role across three Auckland campuses. You will provide first-class student ICT assistance, handle a high level of face-to-face client contact, and contribute to a positive, collaborative team culture.

The role requires strong English, customer service experience, and flexibility to rostered shifts between 8am and 11pm, Monday to Saturday. Immediate start with competitive salary.

Qualifications

• Knowledge of MS Office software in Windows and Mac OS environments.
• Clear and concise written and spoken communication.
• Strong problem-solving skills with ability to think through issues.
• Ability to plan, organise and prioritise work based on demand.
• Ability to work independently.

Responsibilities

• Provide ICT support to students across AUT's three campuses.
• Deliver first-class customer service and accurate computer assistance.
• Face-to-face client contact with diverse student populations.
• Work in rostered shifts between 8:00 and 23:00, Monday to Saturday.

Skills

MS Office proficiency

Clear communication

Problem solving

Planning & organisation

Independent worker

Education

Graduate or entry-level relevant experience

Tools

MS Office

Job description

• Support a diverse student community across three campuses - make a direct impact on students' university experience
• Be part of a supportive and collaborative team - Work alongside colleagues in a positive and engaging environment.
• Permanent, full-time role based at AUT City, North and South Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together - and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT's award-winning ICT Services are at the heart of the university's digital future, delivering secure, reliable, and innovative technology services that support world-class teaching, research, and student experiences. Spanning enterprise systems, digital platforms, infrastructure, data and analytics, artificial intelligence, cybersecurity, and customer focused support, the directorate works in close partnership with academic and professional teams to drive meaningful change. With close to 150 staff, ICT Services are committed to contributing to AUT's undertaking of preparing future-ready graduates. They are responsible for the technology that supports educators, researchers and students, in New Zealand's only University of Technology. They offer talented technologists the opportunity to work at scale, and contribute to a values-led organisation that invests in its people, embraces innovation, and is shaping a more connected, future-focused AUT.

ICT Services are seeking a self-motivated professional to join our team to provide ICT support to students across all 3 campuses. This role plays an integral part in the success of the University's Information Technology Support structure and the successful candidates will be relied upon to provide first class customer service, along with accurate and educated computer assistance.

The position has a high degree of face-to-face client contact and the successful applicants will have highly developed customer service skills in a multicultural environment with strong English language abilities. The successful applicants will have:

• Knowledge of MS Office software in a Windows and Mac OS environment.
• Ability to communicate clearly and concisely, both orally and in writing.
• Good problem-solving skills; ability to think around problems and come up with solutions.
• Ability to plan, organise and prioritise work, based on customer demand, in order to accomplish quality work in an effective and efficient manner.
• Ability to work independently.

This is a full-time permanent position, working 37.5 hrs/week. The successful applicant must be willing to work rostered shifts between 8am and 11pm, Monday to Saturday.

As a professional staff member at AUT, you'll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We're looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You'll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• Graduate or entry-level based relevant experience

• Start Date: Immediate start
• Salary Ranges | Ngā Utu: $62,000 - $66,000per annum (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi: 96584

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