Product Operations Manager

Eroad; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

AI tooling access

EAP support

Learning & development

Job summary

EROAD is seeking a Product Operations Manager in Auckland (Albany HQ) to drive transformation of product processes and governance. You will own metrics, documentation and cross-functional alignment across product, engineering and business teams.

In this role, you will implement scalable workflows, partner with leadership, and apply AI thinking to operations. This is a hands-on, strategic role shaping how the product org delivers value.

Qualifications

• Experience building product operations processes, rituals and governance frameworks.
• Experience driving cross-functional alignment between product, engineering and business stakeholders.
• Experience owning documentation, knowledge management systems and reporting mechanisms.
• Experience implementing operational metrics and reporting systems, including data analysis and dashboards.
• Comfort with product management tools for roadmapping, planning and reporting.
• Genuine interest in applying AI tools to product operations.
• Seniority to lead operational strategy and process change across product teams.
• Background in related roles such as programme/project management or business operations.

Responsibilities

• Build and evolve rituals and governance for product teams, including planning cycles and roadmap reviews.
• Define and track operational metrics with dashboards and reporting for leadership visibility.
• Own product documentation and knowledge management so information is easy to find.
• Bridge between product, engineering and business stakeholders to align cadences.
• Drive proactive, scalable workflows across the product development lifecycle and GTM.
• Partner with VP of Product and leadership to guide strategy and delivery.

Skills

Product operations

Cross-functional alignment

Power BI

Roadmapping

Documentation

AI tooling

Stakeholder management

Data analysis

Job description

## Product Operations ManagerApply: Auckland (Albany HQ) (NZ): Full time: Posted 2 Days Ago: End Date: October 31, 2026 (30+ days left to apply): JR101408**ABOUT THE COMPANY** EROAD is a global fleet management technology company, providing telematics-based tracking, compliance and safety solutions to fleet operators, and the product organisation is moving from reactive, ad hoc ways of working towards proactive, scalable processes, with a Product Operations Manager now sought in Auckland to own and drive that uplift. **WHAT YOU'LL DO** This role sits at the centre of the product organisation, keeping people, process and delivery aligned.* Build and evolve the rituals and governance that keep product teams working well, including planning cycles and roadmap reviews* Champion standardised tools, templates and reporting across the product org* Define and track operational metrics across the product org, building dashboards and reporting that give leadership clear visibility of performance* Own product documentation and knowledge management so information is easy to find and keep current* Act as the bridge between product, engineering and business stakeholders, aligning cadences and tracking delivery against shared goals* Drive the shift from reactive firefighting to proactive, scalable ways of working across the product development lifecycle and adjacent areas such as go-to-market and end-of-life* Partner closely with the VP of Product, Product Leadership, Product Managers, engineering and business stakeholders, without direct people management responsibility**WHAT YOU NEED*** Experience building or evolving product operations processes, rituals and governance frameworks such as planning cycles and roadmap reviews* Experience driving cross-functional alignment between product, engineering and business stakeholders* Experience owning documentation, knowledge management systems and reporting mechanisms* Experience implementing operational metrics and reporting systems, including data analysis and dashboard tools such as Power BI, to give leadership clear visibility of performance* Comfort with product management tools such as roadmapping, planning and reporting platforms* A genuine interest in and hands-on application of AI tools and approaches to product operations and ways of working* Enough seniority to lead operational strategy and process change across product teams, without needing to be a top-tier or chief-of-staff-calibre hire* A strong product operations or process background is welcome even without a formal Product Manager title, and related backgrounds such as programme or project management, business operations or chief-of-staff-style roles with product org exposure are also considered* Hands-on Product Manager experience with commercial acumen is a plus, as is exposure to SaaS, hardware or B2B tech environments, though none of these are required**WHY JOIN** This is a chance to shape how a growing product organisation works, with genuine scope to lead change rather than just support it.* -Own a newly created role driving real operational transformation across the Product Development Lifecycle and beyond* Be part of a high-growth, innovative technology company listed on the NZX and ASX, with a genuine track record as a Kiwi success story* Work alongside a talented and collaborative team in a multicultural organisation* Access continuous learning and development, EAP support and AI tooling to help you grow* Apply AI thinking and tools to real product operations problems, with genuine backing to make it part of how the team works**Ready to Join Us?**If you are passionate about supply chain planning and ready to make an impact at a global level, we would love to hear from you. **Apply now** and take the next step in your career with EROAD!