Product Operations Manager

EROAD Ltd; Upper Harbour; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Learning & development

EAP support

AI tooling access

Job summary

EROAD Ltd. is seeking a Product Operations Manager in Auckland to align people, process and delivery across the product org and adjacent areas. You will establish governance, rituals and reporting to enable scalable, proactive workflows.

You will partner with VP of Product and leadership to drive metrics, documentation and knowledge management while applying AI thinking to real ops problems in a growing tech environment.

Qualifications

• Experience building or evolving product operations processes, rituals and governance frameworks such as planning cycles and roadmap reviews.
• Experience driving cross-functional alignment between product, engineering and business stakeholders.
• Experience owning documentation, knowledge management systems and reporting mechanisms.
• Experience implementing operational metrics and reporting systems, including data analysis and dashboard tools to give leadership visibility of performance.
• Comfort with product management tools such as roadmapping, planning and reporting platforms.
• Hands-on interest in applying AI tools and approaches to product operations.
• Enough seniority to lead operational strategy and process change across product teams.
• Background in programme/project management or business operations with product exposure is welcomed.

Responsibilities

• Build and evolve rituals and governance for product teams, including planning cycles and roadmap reviews.
• Champion standardised tools, templates and reporting across the product org.
• Define and track operational metrics and build dashboards for leadership visibility.
• Own product documentation and knowledge management for easy access and current information.
• Bridge between product, engineering and business stakeholders to align cadences and delivery against goals.
• Drive shift from reactive firefighting to proactive, scalable processes across the lifecycle and related areas like go-to-market.
• Partner with VP of Product, Product Leadership, Product Managers, engineering and business stakeholders without direct people management.

Skills

Product ops

Cross-functional alignment

Documentation systems

Operational metrics

Power BI

Product tools

AI in product ops

Senior leadership

Program/Project management

Tools

Power BI

Job description

ABOUT THE COMPANY

EROAD is a global fleet management technology company, providing telematics-based tracking, compliance and safety solutions to fleet operators, and the product organisation is moving from reactive, ad hoc ways of working towards proactive, scalable processes, with a Product Operations Manager now sought in Auckland to own and drive that uplift.

WHAT YOU'LL DO

This role sits at the centre of the product organisation, keeping people, process and delivery aligned.

• Build and evolve the rituals and governance that keep product teams working well, including planning cycles and roadmap reviews
• Champion standardised tools, templates and reporting across the product org
• Define and track operational metrics across the product org, building dashboards and reporting that give leadership clear visibility of performance
• Own product documentation and knowledge management so information is easy to find and keep current
• Act as the bridge between product, engineering and business stakeholders, aligning cadences and tracking delivery against shared goals
• Drive the shift from reactive firefighting to proactive, scalable ways of working across the product development lifecycle and adjacent areas such as go-to-market and end-of-life
• Partner closely with the VP of Product, Product Leadership, Product Managers, engineering and business stakeholders, without direct people management responsibility

WHAT YOU NEED

• Experience building or evolving product operations processes, rituals and governance frameworks such as planning cycles and roadmap reviews
• Experience driving cross-functional alignment between product, engineering and business stakeholders
• Experience owning documentation, knowledge management systems and reporting mechanisms
• Experience implementing operational metrics and reporting systems, including data analysis and dashboard tools such as Power BI, to give leadership clear visibility of performance
• Comfort with product management tools such as roadmapping, planning and reporting platforms
• A genuine interest in and hands-on application of AI tools and approaches to product operations and ways of working
• Enough seniority to lead operational strategy and process change across product teams, without needing to be a top-tier or chief-of-staff-calibre hire
• A strong product operations or process background is welcome even without a formal Product Manager title, and related backgrounds such as programme or project management, business operations or chief-of-staff-style roles with product org exposure are also considered
• Hands-on Product Manager experience with commercial acumen is a plus, as is exposure to SaaS, hardware or B2B tech environments, though none of these are required

WHY JOIN

• Own a newly created role driving real operational transformation across the Product Development Lifecycle and beyond
• Be part of a high-growth, innovative technology company listed on the NZX and ASX, with a genuine track record as a Kiwi success story
• Work alongside a talented and collaborative team in a multicultural organisation
• Access continuous learning and development, EAP support and AI tooling to help you grow
• Apply AI thinking and tools to real product operations problems, with genuine backing to make it part of how the team works