Installation Coordinator

eRoad; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

EROAD is hiring an Installation Coordinator in Auckland (Albany HQ) to manage the full install process from order through to invoice. You will own the install journey, coordinate schedules, and serve as the main point of contact for customers, troubleshooting as needed in a fast-paced environment.

Ideal candidates have 2–3 years' CRM experience, strong communication, and excellent planning skills. Salesforce experience is a bonus; training is provided.

Qualifications

• 2–3 years' experience using a CRM to manage schedules, orders and communications.
• Strong written and verbal communication, with good planning and problem-solving.
• Comfortable coordinating installs with technical systems and processes.
• Salesforce experience is a bonus; training provided if needed.

Responsibilities

• Own the end-to-end install journey from order to invoice.
• Coordinate schedules and resources to keep installs on track.
• Act as main customer contact throughout their install.
• Troubleshoot issues and keep the process moving.
• Report to the Service Delivery Manager as part of the installation team.

Skills

CRM systems

Communication

Planning & coordination

Technical aptitude

Tools

Salesforce

Job description

## Installation CoordinatorApply: Auckland (Albany HQ) (NZ): Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): JR101444**ABOUT THE COMPANY**EROAD is a global fleet management technology company, providing the GPS tracking, compliance and safety tools that keep fleet operators moving, and it's growing fast across New Zealand, Australia, the Philippines and the USA. We're hiring an Installation Coordinator to manage the end-to-end customer install process from order through to invoice. **WHAT YOU'LL DO** You'll own the install journey for our customers from start to finish, keeping things moving in a fast-paced, customer-facing environment.* Manage the end-to-end install process from order through to invoice* Coordinate schedules and resources to keep installs on track* Act as the main point of contact for customers throughout their install* Troubleshoot issues as they arise and keep the process moving* Report to the Service Delivery Manager as part of a customer-facing installation coordination team **WHAT YOU NEED**To succeed in this role you'll bring:* 2-3 years' experience using a CRM system to manage schedules, track orders and coordinate customer communications* Confident written and oral communication, with good planning and problem-solving skills to match* Comfortable working with technical systems and processes as part of coordinating installs* Salesforce experience is a bonus, training is provided if you haven't used it before* Prior experience in a planning or coordination role is a plus, though we're open to the right background **WHY JOIN**This is your chance to be part of a genuine Kiwi tech success story that's scaling globally. * Join a high-growth, innovative technology company making a real impact* Work alongside a talented and collaborative team* We invest in our people through continuous learning, EAP support and AI tooling* Be part of a multicultural organisation that values diversity* Publicly listed and growing rapidly across New Zealand, Australia, the Philippines and the USA