Senior Site Reliability Engineer

EROAD Ltd; Upper Harbour; On-site; NZD 150,000 - 190,000; Full time

Job summary

ERoad is seeking a Senior Site Reliability Engineer to maintain and evolve the SaaS platforms used by fleet operators worldwide. You will operate production environments, participate in an on-call roster, and drive root-cause analysis to implement durable improvements.

You will contribute to solution design for large-scale distributed systems, build automation, enhance monitoring, and mentor teammates within an autonomous platform team that aligns to EROAD's SaaS ecosystems.

Qualifications

• Strong hands-on experience operating Kubernetes in production at scale.
• Experience with public cloud platforms (Azure or AWS).
• Proficiency with Terraform and CI/CD tooling.

Responsibilities

• Contribute to solution design for large-scale, customer-facing distributed systems.
• Operate production environments as part of an on-call roster.
• Drive root-cause analysis and implement lasting fixes.
• Build automation to reduce manual toil and improve reliability.
• Improve monitoring and observability across the platform.
• Identify and deliver cost optimisation opportunities across the infrastructure.
• Mentor teammates and uplift the SRE practice.

Skills

Kubernetes

Cloud platforms

CI/CD tooling

SRE fundamentals

Scripting

Monitoring

On-call

Distributed systems

Tools

Terraform

GitHub Actions

Azure DevOps

Concourse

Datadog

Grafana

Job description

About the Company

ERoad is a global fleet management technology company and a genuine Kiwi tech success story, listed on both the NZX and ASX and growing across New Zealand, Australia, the Philippines and the USA. We're hiring a Senior Site Reliability Engineer to help maintain and evolve the SaaS platforms that our fleet operator customers rely on every day.

What you'll do

• Contribute to solution design for large-scale, customer-facing distributed systems
• Operate and support production environments as part of an on-call roster
• Drive root-cause analysis when things go wrong and turn findings into lasting fixes
• Build automation that reduces manual toil and improves reliability
• Improve monitoring and observability across the platform
• Identify and deliver cost optimisation opportunities across the infrastructure
• Mentor teammates and help lift the team's overall SRE practice
• Work within an autonomous, self-managed Agile platform team aligned to one of EROAD's SaaS ecosystems, reporting to the Domain Chapter Lead

What you need

• Deep hands‑on experience operating Kubernetes (AKS or EKS) in production at scale
• Hands‑on experience with a public cloud platform, Azure or AWS
• Alignment to one cloud ecosystem, Azure/Windows or AWS/Linux, is fine, you don't need both
• Experience with Terraform or similar Infrastructure‑as‑Code tooling
• Experience with CI/CD tooling such as GitHub Actions, Azure DevOps, Concourse or similar
• Practical scripting ability in Ruby, Bash, Python or similar
• Experience operating and managing complex, customer‑facing, multi‑tier distributed production systems
• Exposure to monitoring, alerting or visualisation tools such as Grafana, Sumo Logic or Datadog

Why join

• This is a chance to take real ownership of reliability and performance for platforms operating at national and global scale.
• Senior, hands‑on individual contributor role with genuine scope to shape solution design and drive improvement, not just keep the lights on
• Mentoring responsibilities that build your leadership profile alongside your technical depth
• Be part of a high‑growth, innovative technology company making a real difference for customers across multiple countries
• Work alongside a talented and collaborative team in an autonomous, self‑managed platform team
• Continuous learning support, including EAP offerings and AI tooling to help you grow
• Competitive salary and benefits package
• A multicultural organisation that genuinely values diversity