Senior Site Reliability Engineer

Eroad; Auckland; On-site; NZD 140,000 - 190,000; Full time

Job summary

EROAD is a global fleet management technology company. We are hiring a Senior Site Reliability Engineer to help maintain and evolve the SaaS platforms that our fleet operator customers rely on every day.

You will contribute to solution design for large-scale distributed systems, operate production environments on an on-call roster, and drive root-cause analysis to deliver lasting fixes while building automation that reduces toil and improves reliability.

Qualifications

• Experience operating Kubernetes clusters in production at scale.
• Strong automation and scripting capabilities.
• Experience with cloud platforms (Azure or AWS).
• Experience with monitoring/observability tooling.

Responsibilities

• Contribute to design for large-scale, customer-facing distributed systems.
• Operate and support production environments on an on-call roster.
• Drive root-cause analysis and implement lasting fixes.
• Build automation to reduce manual toil and improve reliability.
• Improve monitoring and observability across the platform.
• Identify cost optimisation opportunities across infrastructure.
• Mentor teammates within an autonomous Agile platform team.

Skills

On-call experience

Distributed systems concepts

Root-cause analysis

SRE automation

Mentoring teammates

Tools

Kubernetes (AKS/EKS)

Azure

AWS

Terraform

GitHub Actions

Azure DevOps

Concourse

Datadog

Grafana

Sumo Logic

Job description

ABOUT THE COMPANY

EROAD is a global fleet management technology company and a genuine Kiwi tech success story, listed on both the NZX and ASX and growing across New Zealand, Australia, the Philippines and the USA. We're hiring a Senior Site Reliability Engineer to help maintain and evolve the SaaS platforms that our fleet operator customers rely on every day.

WHAT YOU'LL DO

• Contribute to solution design for large-scale, customer-facing distributed systems
• Operate and support production environments as part of an on-call roster
• Drive root-cause analysis when things go wrong and turn findings into lasting fixes
• Build automation that reduces manual toil and improves reliability
• Improve monitoring and observability across the platform
• Identify and deliver cost optimisation opportunities across the infrastructure
• Mentor teammates and help lift the team's overall SRE practice
• Work within an autonomous, self-managed Agile platform team aligned to one of EROAD's SaaS ecosystems, reporting to the Domain Chapter Lead

WHAT YOU NEED

• Deep hands-on experience operating Kubernetes (AKS or EKS) in production at scale
• Hands-on experience with a public cloud platform, Azure or AWS
• Alignment to one cloud ecosystem, Azure/Windows or AWS/Linux, is fine, you don't need both
• Experience with Terraform or similar Infrastructure-as-Code tooling
• Experience with CI/CD tooling such as GitHub Actions, Azure DevOps, Concourse or similar
• Practical scripting ability in Ruby, Bash, Python or similar
• Experience operating and managing complex, customer-facing, multi-tier distributed production systems
• Exposure to monitoring, alerting or visualisation tools such as Grafana, Sumo Logic or Datadog

WHY JOIN

• Senior, hands-on individual contributor role with genuine scope to shape solution design and drive improvement, not just keep the lights on
• Mentoring responsibilities that build your leadership profile alongside your technical depth
• Be part of a high-growth, innovative technology company making a real difference for customers across multiple countries
• Work alongside a talented and collaborative team in an autonomous, self-managed platform team
• Continuous learning support, including EAP offerings and AI tooling to help you grow
• Competitive salary and benefits package
• A multicultural organisation that genuinely values diversity