Product Operations Lead: Scale Delivery & Alignment

Eroad; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

AI tooling access

EAP support

Learning & development

Job summary

EROAD is seeking a Product Operations Manager in Auckland (Albany HQ) to drive transformation of product processes and governance. You will own metrics, documentation and cross-functional alignment across product, engineering and business teams.

In this role, you will implement scalable workflows, partner with leadership, and apply AI thinking to operations. This is a hands-on, strategic role shaping how the product org delivers value.

Qualifications

• Experience building product operations processes, rituals and governance frameworks.
• Experience driving cross-functional alignment between product, engineering and business stakeholders.
• Experience owning documentation, knowledge management systems and reporting mechanisms.
• Experience implementing operational metrics and reporting systems, including data analysis and dashboards.
• Comfort with product management tools for roadmapping, planning and reporting.
• Genuine interest in applying AI tools to product operations.
• Seniority to lead operational strategy and process change across product teams.
• Background in related roles such as programme/project management or business operations.

Responsibilities

• Build and evolve rituals and governance for product teams, including planning cycles and roadmap reviews.
• Define and track operational metrics with dashboards and reporting for leadership visibility.
• Own product documentation and knowledge management so information is easy to find.
• Bridge between product, engineering and business stakeholders to align cadences.
• Drive proactive, scalable workflows across the product development lifecycle and GTM.
• Partner with VP of Product and leadership to guide strategy and delivery.

Skills

Product operations

Cross-functional alignment

Power BI

Roadmapping

Documentation

AI tooling

Stakeholder management

Data analysis

Job description

EROAD is seeking a Product Operations Manager in Auckland (Albany HQ) to drive transformation of product processes and governance. You will own metrics, documentation and cross-functional alignment across product, engineering and business teams.

In this role, you will implement scalable workflows, partner with leadership, and apply AI thinking to operations. This is a hands-on, strategic role shaping how the product org delivers value.