Practice Manager

HealthForce NZ; Waitakere Ranges; On-site; NZD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

40 hours per week

Senior leadership role

Administrative support

Collaborative clinical team

Impactful work

Job summary

HealthForce NZ in Auckland is seeking an experienced Practice Manager to lead the operations and ongoing development of a busy general practice in Northwest/West Auckland. You will focus on leadership, strategy and operational oversight to deliver outstanding patient care.

Working with Directors and a capable clinical/administrative team, you will drive continuous improvement, manage recruitment and finances, and build strong relationships with stakeholders to support growth.

Qualifications

• Experience in practice management or healthcare leadership.
• Strong HR, recruitment and staff development capabilities.
• Solid financial management and budgeting skills.
• Excellent organisational, analytical and communication abilities.
• Ability to build relationships with diverse stakeholders.

Responsibilities

• Provide leadership to a multidisciplinary team.
• Build a high-performing workplace culture.
• Manage recruitment, performance and staff development.
• Support team leaders and promote accountability.
• Oversee financial management, budgeting and reporting.
• Collaborate with Directors on planning and growth.
• Oversee day-to-day operations and service delivery.
• Ensure HR, safety and regulatory compliance.
• Drive quality assurance and accreditation processes.
• Lead continuous improvement and change initiatives.
• Handle complex staff, patient and operational issues.
• Maintain relationships with external partners.

Skills

People leadership

HR management

Financial acumen

Organisational skills

Communication

Stakeholder management

Change management

Problem-solving

Job description

Practice Manager - 40 hours per week

Experience within New Zealand primary healthcare, including knowledge of general practice funding models, accreditation programmes and practice management systems, would be advantageous, but applications are welcomed from candidates with leadership experience gained in other healthcare or complex service environments.

We are seeking an experienced and people-focused Practice Manager to lead the operations and ongoing development of a well-established and busy general practice in Northwest / West Auckland. This is a senior leadership opportunity for someone who enjoys leading people, improving systems and processes, and contributing to the success of a healthcare organisation.

Working closely with the Practice Directors, you will provide strong leadership across the business while ensuring the team has the support, structure and resources required to deliver exceptional patient care. You will be supported by an experienced clinical and administrative team, including dedicated administrative support, enabling you to focus on leadership, strategy and operational oversight.

About the role

• Providing leadership and direction to a multidisciplinary team
• Building and maintaining a positive, respectful and high-performing workplace culture
• Managing recruitment, performance, staff development and employment matters
• Supporting team leaders and promoting accountability across the organisation
• Financial management, budgeting and reporting
• Working closely with the Directors on business planning and practice growth
• Overseeing day-to-day operations and service delivery
• Ensuring compliance with HR, health and safety, privacy and regulatory requirements
• Managing quality assurance and accreditation processes
• Leading continuous improvement initiatives and organisational change
• Managing complex staff, patient and operational issues
• Building and maintaining strong relationships with external stakeholders, suppliers and healthcare partners
• Delegating operational tasks appropriately while maintaining overall accountability and oversight

About you

• Previous experience in practice management, healthcare management, or a similar senior leadership role
• Strong people leadership and HR management capability
• Experience managing performance and navigating complex workplace situations
• Well-developed financial and commercial acumen
• Excellent organisational, analytical and problem-solving skills
• Strong written and verbal communication skills
• The ability to build effective working relationships with a wide range of stakeholders
• A collaborative, calm and solutions-focused leadership style
• Sound judgement and decision-making capability
• Experience leading change and implementing process improvements

What's on offer

• Competitive market-related salary
• Full-time position (40 hours per week)
• A senior leadership role with genuine influence and impact
• Dedicated administrative support
• An experienced and collaborative clinical team
• Supportive and engaged Practice Directors
• Opportunities to drive meaningful improvements across operations, culture and patient experience
• A varied and rewarding role within an established healthcare environment

Why apply?

Successful healthcare organisations are built on strong leadership, effective systems and positive workplace cultures. This is an opportunity to join a respected and established general practice where you can make a meaningful contribution, lead a committed team and help shape the future direction of the business.

If you are an experienced leader who enjoys bringing people together, improving how organisations operate and making a positive difference, we would love to hear from you.