Practice Manager

Hamilton East Dentists Ltd; Hamilton; On-site; NZD 65,000 - 110,000; Full time

Job summary

Hamilton East Dentists Ltd in Hamilton is seeking an experienced Practice Manager to lead our busy dental practice. This hands-on leadership role focuses on supporting clinical staff, improving systems and delivering an excellent patient and staff experience.

You will supervise reception and clinical teams, manage rosters and administration, uphold compliance and service standards, and work with the Operations Manager and owners to grow the practice.

Qualifications

• Previous experience in a senior leadership role in a dental setting or healthcare leadership
• Strong leadership and team-management skills
• Excellent communication and conflict-resolution abilities
• A warm, professional and patient-focused approach
• Strong organisational skills and attention to detail
• Confidence managing staff, systems and competing priorities
• Good computer, administrative and financial skills
• Knowledge of dental practice software and regulatory requirements would be advantageous
• A full-time, long-term leadership position (4 days/week minimum & no weekends)
• Competitive remuneration based on experience

Responsibilities

• Oversee the smooth day-to-day operation of the practice
• Lead, support and coordinate the reception and clinical teams
• Manage staff rosters, leave and daily workflow
• Maintain high standards of patient service and complaint resolution
• Monitor appointment books, recalls, cancellations and chair utilisation
• Support recruitment, induction, training and staff performance
• Oversee accounts, invoicing, payments and general administration
• Maintain practice policies, records and compliance systems
• Manage stock levels, ordering and supplier relationships
• Work closely with the Operations Manager, dentists and practice owners
• Help improve practice efficiency, productivity and profitability

Skills

Leadership

Team management

Communication

Organization

Conflict resolution

Customer service

Financial literacy

Tools

Dental practice software

Job description

Hamilton East Dentists Ltd – Hamilton East, North Island

Hamilton East Dental Centre is seeking an experienced, organised and people-focused Practice Manager to lead our busy and well-established dental practice. This is a hands-on leadership role suited to someone who enjoys supporting a clinical team, improving systems and creating an excellent experience for both patients and staff.

Key responsibilities

• Oversee the smooth day-to-day operation of the practice
• Lead, support and coordinate the reception and clinical teams
• Manage staff rosters, leave and daily workflow
• Maintain high standards of patient service and complaint resolution
• Monitor appointment books, recalls, cancellations and chair utilisationSupport recruitment, induction, training and staff performance
• Oversee accounts, invoicing, payments and general administration
• Maintain practice policies, records and compliance systems
• Manage stock levels, ordering and supplier relationships
• Work closely with the Operations Manager, dentists and practice owners
• Help improve practice efficiency, productivity and profitability

About you

• Previous experience as a dental Practice Manager, Clinical Manager, senior receptionist or similar healthcare leadership role
• Strong leadership and team-management skills
• Excellent communication and conflict-resolution abilities
• A warm, professional and patient-focused approach
• Strong organisational skills and attention to detail
• Confidence managing staff, systems and competing priorities
• Good computer, administrative and financial skills
• Knowledge of dental practice software and regulatory requirements would be advantageous
• A full-time, long-term leadership position (4 days/week minimum & no weekends)
• Competitive remuneration based on experience
• Support from an experienced Operations Manager and practice owners
• A friendly and professional clinical team
• Opportunities for training and career development
• The stability and resources of an established multi-practice dental group
• The opportunity to make a meaningful contribution to the growth and success of the practice